Patient Support Specialist

Serenity Healthcare; Gilbert (AZ); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after one year) + 10 paid holidays

Advancement and promotion opportunities

Job summary

A leading mental health provider in Arizona is looking for a Patient Support Specialist to assist patients during TMS treatment. The role focuses on providing compassionate support, operating equipment, and documenting care while fostering a safe clinic environment. Ideal candidates come from customer service or caregiving backgrounds. Strong communication skills and emotional intelligence are key, and no medical experience is required as training is provided. This position offers a comprehensive benefits package including health insurance and paid time off.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Dependable and open to coaching and feedback.

Responsibilities

• Provide one-on-one support to patients during treatment sessions.
• Operate and monitor TMS equipment during treatment.
• Help create a welcoming and respectful clinic environment.

Skills

Empathy

Reliability

Communication Skills

Emotional Intelligence

Job description

Employment Type: Full-Time

Experience Level: Entry-Mid Level

Healthcare Experience: Not Required (Paid Training Provided)

Make a real difference in people's lives — bring your compassion, and we'll provide the clinical training.

Serenity Healthcare is hiring Patient Support Specialists to work directly with patients receiving innovative mental health treatment. This role is ideal for individuals from customer service, hospitality, education, or caregiving backgrounds who thrive on helping others feel supported, safe, and understood.

💡 No medical experience required. We provide paid training and national certification.

About The Role

As a Patient Support Specialist, you'll support patients throughout their Transcranial Magnetic Stimulation (TMS) treatment — a non‑invasive, FDA‑approved therapy for depression and other mental health conditions. You'll be a consistent, calming presence and play a key role in each patient's care experience.

What You'll Be Doing

• Provide one‑on‑one support to patients during treatment sessions
• Operate and monitor TMS equipment (training provided)
• Encourage patients using positive tools such as journaling, goal‑setting, and mindfulness
• Accurately document sessions and communicate updates with clinical staff
• Help create a welcoming, supportive, and respectful clinic environment

Who We're Looking For

We value empathy, reliability, and strong people skills over prior healthcare experience. This role is a great fit if you come from:

• Customer service, hospitality, retail, education, or caregiving roles
• A people‑facing environment where trust and emotional awareness matter

Requirements (Must‑Haves)

• 2+ years of full‑time professional experience (any industry)
• Clear, professional verbal and written communication skills
• High emotional intelligence, patience, and compassion
• Dependable, punctual, and open to coaching and feedback
• Authorized to work in the U.S.
• Ability to pass a background check and drug screening

Why Join Serenity Healthcare?

At Serenity, your work directly helps people take back their lives. We invest in our team and provide real opportunities to grow.

Benefits Include:

• 90% employer‑paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays
• Advancement and promotion opportunities as we expand
• Supportive, mission‑driven culture where your work matters

About Serenity Healthcare

Serenity Healthcare is a national mental health provider delivering personalized, evidence‑based care for patients who haven't found success with traditional treatments. Using FDA‑cleared TMS technology and a whole‑person approach, we help individuals heal from depression, anxiety, PTSD, and more.

Serenity Healthcare is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.