Patient Educator

Serenity Healthcare; Wheat Ridge (CO); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

90% coverage of medical, dental, and vision premiums

401(k) retirement plan

10 PTO days plus 10 paid holidays

3-day workweek

Job summary

A leading mental health service provider in Wheat Ridge is seeking a Patient Educator to guide patients through TMS therapy. In this role, you'll support individuals emotionally, teach them about their treatment options, and collaborate with clinicians. Ideal candidates have customer service experience, empathy, and strong communication skills. Enjoy a rewarding career with a competitive salary of $22 per hour, a 3-day workweek, and excellent benefits, including 90% medical premium coverage and 401(k) plan.

Qualifications

• 2+ years in a customer-facing role.
• Ability to build trust and listen without judgment.
• Comfortable in a fast-paced, high-emotion environment.

Responsibilities

• Teach patients about TMS therapy.
• Document mental health symptoms and medication history.
• Support patients through their treatment plan.

Skills

Customer service experience

Strong people skills

Multitasking ability

Clear communication

Organizational skills

Education

High school diploma or equivalent

Additional certifications in customer service or healthcare

Job description

Overview

Tired of burnout from high-volume customer service — but still love helping people? At Serenity Healthcare, we\'ll help you channel your service experience into a more meaningful role where you make a real difference every day. As a Patient Educator, you\'ll guide individuals through life-changing mental health treatments like TMS (Transcranial Magnetic Stimulation). If you\'re an empathetic communicator who thrives on making people feel heard, understood, and cared for — you\'re exactly who we\'re looking for. No healthcare background? No problem. We\'ll train you — you bring the heart.

Why This is Perfect for You

• You\'ve spent years in customer service, hospitality, or retail
• You\'re ready to get out of the grind and into a career that matters
• You want to use your people skills to do more than just solve complaints — you want to change lives

What You\'ll Be Doing

• Teach patients about TMS therapy and their mental health care options
• Listen with empathy and document mental health symptoms and medication history
• Support patients emotionally while guiding them through their treatment plan
• Collaborate with clinicians to ensure patients feel supported, not shuffled

You\'re a Strong Fit If You Have

• 2+ years in a customer-facing role (think support, hospitality, sales, etc.)
• Strong people skills — you build trust naturally and listen without judgment
• Comfort with multitasking in a fast-paced, high-emotion environment
• Clear and professional verbal and written communication
• A knack for organization and handling details with care

Education Requirements

• High school diploma or equivalent required
• Additional certifications in customer service, healthcare, or mental health a bonus

What You\'ll Get

• Work that\'s emotionally rewarding and deeply impactful
• A 3-day workweek (three 13-hour shifts — four days off!)
• Real growth opportunities as Serenity expands
• Competitive pay
• Excellent benefits: We cover 90% of your medical, dental, and vision premiums
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays

Who We Are

Serenity Healthcare delivers cutting-edge mental health care using FDA-cleared TMS technology — helping patients find relief when nothing else has worked. Backed by science, driven by compassion, and powered by incredible people like you.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening. In accordance with Colorado\'s Equal Pay for Equal Work Act this position pays $22 hourly.