Patient Education & Engagement Specialist

Tactile Medical; Albuquerque (NM); Remote; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement benefits

Employee stock purchase plan

Paid time off

Parental leave

Family medical leave

Volunteer time off

Life insurance

Disability coverage

Job summary

Tactile Medical is seeking a Patient Education Consultant to demonstrate and train patients on our at-home therapy devices across the assigned territory. You will introduce products, explain insurance and payment options, and complete training sessions in person or via telehealth, documenting interactions to meet HIPAA and company requirements.

You will educate patients and caregivers on device use, coordinate appointments, support sales conversations, and collaborate with territory partners to

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role.

Responsibilities

• Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
• Contact patients within service levels expectations to schedule and complete trainings and demonstrations
• Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
• Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
• Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
• Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
• Review, complete and submit required paperwork with patient and answer questions
• Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
• Identify, elevate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
• Effectively use translation tools for patients where English is not their first language
• Meet or exceed established performance expectations
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Travel up to 80% within assigned territory
• Other duties as assigned

Skills

Patient education

Communication skills

Teaching others

Travel readiness

Empathy

Education

Bachelor’s Degree

Health related certification

Job description

Tactile Medical is seeking a Patient Education Consultant to demonstrate and train patients on our at-home therapy devices across the assigned territory. You will introduce products, explain insurance and payment options, and complete training sessions in person or via telehealth, documenting interactions to meet HIPAA and company requirements.

You will educate patients and caregivers on device use, coordinate appointments, support sales conversations, and collaborate with territory partners to