Patient Dining Experience Training Lead

Orlando Health, Inc.; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Team-oriented work environment

Professional growth opportunities

Comprehensive benefits and competitive

Compensation

Job summary

Orlando Health is seeking a Patient Food Hospitality Attendant – Training Lead to coach and mentor the Food & Nutrition Services team while delivering outstanding patient meals and service. You will train new attendants, model exemplary service, and ensure safety and accuracy in meal delivery and tray processing.

In this role you’ll lead by example, support education and performance improvement, and help create a welcoming dining experience that supports patient healing across rotating shifts.

Qualifications

• One year of food service experience.
• Strong customer service and communication skills.
• Ability to read, write, and communicate effectively.
• Ability to respond professionally to patient and customer inquiries.
• Flexibility to work rotating shifts based on department needs.
• Willingness to cross-train and support multiple areas within Food & Nutrition Services.

Responsibilities

• Lead by example by delivering exceptional customer service to patients, families, visitors, and healthcare team members.
• Train and mentor new Patient Food Hospitality Attendants using approved educational materials and hands-on instruction.
• Demonstrate proper meal tray delivery and collection procedures, guest tray processing, patient meal selection assistance, and service recovery techniques.
• Educate team members on isolation precautions, food safety standards, and customer interaction best practices.
• Coordinate daily patient meal service operations to ensure timely, accurate, and compassionate service.
• Respond to patient concerns and partner with leadership to ensure prompt service recovery.
• Monitor compliance with portion control, tray accuracy, meal delivery standards, and guest tray procedures.
• Support departmental education, performance improvement initiatives, and ongoing staff development.
• Maintain knowledge of therapeutic diets to assist patients with meal selections and improve patient satisfaction.
• Follow food safety guidelines, including HACCP principles, universal precautions, and foodborne illness prevention practices.
• Foster a collaborative, respectful, and inclusive environment while supporting Orlando Health's commitment to excellence.

Skills

Customer service

Communication

Team mentorship

Food service

Job description

Orlando Health is seeking a Patient Food Hospitality Attendant – Training Lead to coach and mentor the Food & Nutrition Services team while delivering outstanding patient meals and service. You will train new attendants, model exemplary service, and ensure safety and accuracy in meal delivery and tray processing.

In this role you’ll lead by example, support education and performance improvement, and help create a welcoming dining experience that supports patient healing across rotating shifts.