Patient Food Hospitality Attendant – Training Lead

Orlando Health, Inc.; Orlando (FL); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Team-oriented work environment

Professional growth opportunities

Comprehensive benefits and competitive

Compensation

Zusammenfassung

Orlando Health is seeking a Patient Food Hospitality Attendant – Training Lead to coach and mentor the Food & Nutrition Services team while delivering outstanding patient meals and service. You will train new attendants, model exemplary service, and ensure safety and accuracy in meal delivery and tray processing.

In this role you’ll lead by example, support education and performance improvement, and help create a welcoming dining experience that supports patient healing across rotating shifts.

Qualifikationen

• One year of food service experience.
• Strong customer service and communication skills.
• Ability to read, write, and communicate effectively.
• Ability to respond professionally to patient and customer inquiries.
• Flexibility to work rotating shifts based on department needs.
• Willingness to cross-train and support multiple areas within Food & Nutrition Services.

Aufgaben

• Lead by example by delivering exceptional customer service to patients, families, visitors, and healthcare team members.
• Train and mentor new Patient Food Hospitality Attendants using approved educational materials and hands-on instruction.
• Demonstrate proper meal tray delivery and collection procedures, guest tray processing, patient meal selection assistance, and service recovery techniques.
• Educate team members on isolation precautions, food safety standards, and customer interaction best practices.
• Coordinate daily patient meal service operations to ensure timely, accurate, and compassionate service.
• Respond to patient concerns and partner with leadership to ensure prompt service recovery.
• Monitor compliance with portion control, tray accuracy, meal delivery standards, and guest tray procedures.
• Support departmental education, performance improvement initiatives, and ongoing staff development.
• Maintain knowledge of therapeutic diets to assist patients with meal selections and improve patient satisfaction.
• Follow food safety guidelines, including HACCP principles, universal precautions, and foodborne illness prevention practices.
• Foster a collaborative, respectful, and inclusive environment while supporting Orlando Health's commitment to excellence.

Kenntnisse

Customer service

Communication

Team mentorship

Food service

Jobbeschreibung

Position Summary

Patient Food Hospitality Attendant – Training Lead

Location: Orlando, FL

Department: Food & Nutrition Services

Job Type: Full-Time

Lead Through Service. Inspire Excellence.

Orlando Health is seeking a Patient Food Hospitality Attendant – Training Lead to help create an exceptional dining experience for our patients while supporting the growth and success of our hospitality team. In this role, you'll combine outstanding customer service with hands‑on training and mentorship, ensuring team members deliver safe, compassionate, and high‑quality meal service every day.

If you enjoy coaching others, providing exceptional service, and making a meaningful difference in the patient experience, we'd love to have you on our team.

What You'll Do

• Lead by example by delivering exceptional customer service to patients, families, visitors, and healthcare team members.
• Train and mentor new Patient Food Hospitality Attendants using approved educational materials and hands‑on instruction.
• Demonstrate proper meal tray delivery and collection procedures, guest tray processing, patient meal selection assistance, and service recovery techniques.
• Educate team members on isolation precautions, food safety standards, and customer interaction best practices.
• Coordinate daily patient meal service operations to ensure timely, accurate, and compassionate service.
• Respond to patient concerns and partner with leadership to ensure prompt service recovery.
• Monitor compliance with portion control, tray accuracy, meal delivery standards, and guest tray procedures.
• Support departmental education, performance improvement initiatives, and ongoing staff development.
• Maintain knowledge of therapeutic diets to assist patients with meal selections and improve patient satisfaction.
• Follow food safety guidelines, including HACCP principles, universal precautions, and foodborne illness prevention practices.
• Foster a collaborative, respectful, and inclusive environment while supporting Orlando Health's commitment to excellence.

Minimum Qualifications

• One (1) year of food service experience.
• Strong customer service and communication skills.
• Ability to read, write, and communicate effectively.
• Ability to respond professionally to patient and customer inquiries.
• Flexibility to work rotating shifts based on department needs.
• Willingness to cross‑train and support multiple areas within Food & Nutrition Services.

Preferred Qualifications

• Experience training or mentoring team members.
• Hospital, healthcare, or hospitality food service experience.
• Knowledge of therapeutic diets and patient meal service.
• Understanding of HACCP guidelines and food safety best practices.
• Strong leadership, coaching, and problem‑solving skills.

Why Orlando Health?

Every meal is an opportunity to make a positive impact on a patient's healing journey. As a Patient Food Hospitality Attendant – Training Lead, you'll play an important role in creating a welcoming dining experience while helping develop the next generation of hospitality professionals.

At Orlando Health, You'll Enjoy

• A supportive, team‑oriented work environment.
• Opportunities for professional growth and career advancement.
• Comprehensive benefits and competitive compensation.
• Ongoing education and leadership development.
• The satisfaction of making a meaningful difference in the lives of patients and families every day.