Patient Dining Experience Coordinator

Penn Medicine, University of Pennsylvania Health System; Plainsboro Township (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Penn Medicine in Plainsboro Township, NJ, seeks a patient meal services associate to secure meal selections and handle special requests via phone or in person. You will print tickets, relay orders to the food production team, and ensure diet orders are followed with proactive communication to dietitians.

Join a team focused on delivering compassionate, patient-centered care while contributing to daily meal service operations and patient satisfaction goals.

Qualifications

• High school diploma or GED required; related degrees preferred.
• Basic understanding of diet orders and patient needs is beneficial.
• Ability to handle confidential information and HIPAA compliant.
• Experience with hospital food service or patient meal coordination is a plus.

Responsibilities

• Answer calls, take patient meal selections, and confirm requests.
• Print meal tickets and communicate with food production teams.
• Ensure adherence to prescribed diets and communicate issues to dietitians.
• Provide an exceptional, caring experience for patients and families.
• Support patient satisfaction goals and complete routine reports.

Skills

Telephone etiquette

Customer service

Compassionate care

Communication with nursing

Education

H.S. Diploma/GED

Associate of Arts or Science

Associate’s Degree in Nutrition or related field

Bachelor’s Degree in Food & Nutrition or related field

Bachelor of Arts or Science

Tools

Dining on Call

Job description

Penn Medicine in Plainsboro Township, NJ, seeks a patient meal services associate to secure meal selections and handle special requests via phone or in person. You will print tickets, relay orders to the food production team, and ensure diet orders are followed with proactive communication to dietitians.

Join a team focused on delivering compassionate, patient-centered care while contributing to daily meal service operations and patient satisfaction goals.