Patient Dining Associate & Call Center Specialist

Christiana Care Health System; Newark (DE); On-site; USD 25,000 - 32,000; Full time

Job summary

ChristianaCare Health System in Newark is seeking a Patient Dining Associate / Call Center Representative to connect patients with nutritional services. You will collect meal selections, ensure diet orders are followed, and process requests via the CBORD system while delivering compassionate service.

The role emphasizes helping others in a fast-paced healthcare setting, using strong communication and organizational skills to support a positive patient experience and accurate meal service.

Qualifications

• High school diploma or GED is required.
• Strong customer service and communication skills are essential.
• Basic computer proficiency is necessary to operate systems.
• Ability to work effectively in a healthcare environment.

Responsibilities

• Receive and manage patient meal orders through the telephone menu ordering system.
• Explain the menu ordering process to patients using established nutrition service scripts.
• Guide patients in selecting menu items that align with prescribed dietary restrictions.
• Review and adjust menu selections in accordance with diet orders and guidelines.
• Calculate fluid allowances and prepare meal trays for patients with fluid restrictions.
• Communicate nutrition and food service concerns to management and staff as needed.
• Respond to patient inquiries and provide timely service recovery when issues arise.

Skills

Customer service

Communication skills

Basic computer proficiency

Healthcare environment experience

Education

High school diploma or GED

Tools

CBORD

Hospital software

Job description

ChristianaCare Health System in Newark is seeking a Patient Dining Associate / Call Center Representative to connect patients with nutritional services. You will collect meal selections, ensure diet orders are followed, and process requests via the CBORD system while delivering compassionate service.

The role emphasizes helping others in a fast-paced healthcare setting, using strong communication and organizational skills to support a positive patient experience and accurate meal service.