Patient Diagnostics Scheduler - Streamline Care & Referrals

Arizona Center for Cancer Care; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Arizona Center for Cancer Care in Phoenix, AZ seeks a dedicated medical office scheduler to support a professional practice image by efficiently handling scheduling, referrals, and patient communications across the organization.

You will answer phones, process referrals for diagnostic scheduling, obtain authorizations, maintain filing systems, and ensure timely processing of orders with emphasis on accuracy and patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• One year work experience with scheduling medical office appointments.
• Knowledge of medical terminology preferred.
• Completion of a recognized medical secretarial program preferred.
• Word processing and computer experience required.
• Answer multi-line phones
• Good organizational skills
• Must handle confidential patient information

Responsibilities

• Answers telephones and direct calls to appropriate staff.
• Checks phone messages twice daily and return all urgent messages before lunch, midafternoon, and before leaving for the day.
• Responsible for obtaining and processing referrals for all diagnostic scheduling.
• Schedule all diagnostics, process referrals; provide patient appointment and instructions.
• Secures authorizations for all managed care cases in a timely manner.
• Pre-authorizations for all diagnostic scheduling as applicable.
• Maintains an accurate file system for insurance lists and office forms.
• Retrieves, routes, and processes information as appropriate from right fax daily.
• Orders in active queue should be cleared within 30 days.
• Tracks all authorizations and maintains authorization information by keeping up to date with status and outcome of all requests.
• Documents and takes action on all routine orders within 72 hours of order being placed.
• Documents and takes action on all STAT orders within 24 hours of order being placed.
• Meets team average of 300 orders per month at minimum.
• Communicates with scheduling operators, clinical staff, managers/supervisors regarding inquiries and referrals.
• Communicates with clinical staff and third party payors regarding medical necessity for authorizations of home care services and reminders regarding insurance authorization expirations.
• Follow established procedures for authorizing requests or referring request for further review.
• Meet timelines placed by physician on each order.
• Follow confidentiality and security rules when providing information to outside sources.
• Performs other tasks as requested

Skills

Scheduling

Medical terminology

Phone handling

Office software

Education

High school diploma

Medical secretarial training (preferred)

Tools

EMR/EHR

Word processing

Job description

Arizona Center for Cancer Care in Phoenix, AZ seeks a dedicated medical office scheduler to support a professional practice image by efficiently handling scheduling, referrals, and patient communications across the organization.

You will answer phones, process referrals for diagnostic scheduling, obtain authorizations, maintain filing systems, and ensure timely processing of orders with emphasis on accuracy and patient confidentiality.