Patient Copay Support Specialist - On-Site Career Growth

Medix Staffing Solutions, Inc.; Carmel (IN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

On-site training

In-office culture

Job summary

Medix Staffing Solutions, Inc. is seeking empathetic, dependable, and professional Customer Service Representatives to support our Patient Copay Assistance program. In this role, you will serve as a vital point of contact for patients navigating their prescription copay programs and financial assistance options.

Calls are inbound with plans to introduce warm transfers and proactive outreach in the future. A comprehensive 4-week on-site training program is provided, focusing on quality patient

Qualifications

• 1–2 years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service role (a minimum of 6+ months in any healthcare setting is acceptable).
• Prior Pharmacy Technician experience is a plus, though not required.

Responsibilities

• Handle inbound calls from patients inquiring about financial support, copay eligibility, and billing assistance.
• Guide patients through copay program benefits, qualifications, and enrollment steps with patience and empathy.
• Accurately document all patient interactions, inquiries, and resolution steps in the healthcare record system.
• Maintain professional telephone etiquette, ensuring emotional intelligence and active listening on every call.
• Collaborate with internal support teams and supervisors to facilitate warm transfers and resolve complex patient inquiries.

Skills

Empathy

Verbal communication

Active listening

Emotional intelligence

Punctuality

Reliability

Computer literacy

Team collaboration

Education

Healthcare customer service experience

Tools

Healthcare CRM

Job description

Medix Staffing Solutions, Inc. is seeking empathetic, dependable, and professional Customer Service Representatives to support our Patient Copay Assistance program. In this role, you will serve as a vital point of contact for patients navigating their prescription copay programs and financial assistance options.

Calls are inbound with plans to introduce warm transfers and proactive outreach in the future. A comprehensive 4-week on-site training program is provided, focusing on quality patient