Patient Access & Copay Navigator

Medix Staffing Solutions, Inc.; Carmel (IN); On-site; USD 40,000 - 42,000; Full time

Job summary

Medix Staffing Solutions, Inc. in Carmel, IN is hiring a Patient Access & Copay Assistance Specialist to help patients navigate prescription costs and apply for copay cards and financial aid.

This inbound call center role handles 50–60 calls per day and consolidates patient data in the CRM while ensuring HIPAA compliance. We seek healthcare or insurance customer service experience; active Pharmacy Technician registration is a plus.

Qualifications

• High school diploma or GED is required.
• Pharmacy Technician registration or certification is preferred.
• Healthcare/insurance terminology knowledge is beneficial.
• Experience in patient access or billing helps.
• Strong communication and empathy with patients.

Responsibilities

• Answer inbound calls about prescription costs and patient assistance programs.
• Screen for eligibility and enroll in copay cards and financial aid.
• Assist with copay card questions (balances, expiration, activation).
• Verify coverage details with insurers and PBMs.
• Troubleshoot common claim rejections and COB issues.
• Document interactions in the CRM; track Pending Authorizations.
• Maintain HIPAA compliance and protect patient information.

Skills

Bilingual Spanish-English

Customer service excellence

Phone communication skills

Healthcare/insurance terminology

Pharmacy/front office exposure

Pharmacy billing or PBM experience

Previous health plan customer service

Education

High school diploma or GED

Pharmacy Technician registration or certification (CPhT/PTCB)

Job description

Medix Staffing Solutions, Inc. in Carmel, IN is hiring a Patient Access & Copay Assistance Specialist to help patients navigate prescription costs and apply for copay cards and financial aid.

This inbound call center role handles 50–60 calls per day and consolidates patient data in the CRM while ensuring HIPAA compliance. We seek healthcare or insurance customer service experience; active Pharmacy Technician registration is a plus.