Patient Coordinator (PRN)

MedQuest Imaging; Monroe (NC); Hybrid; USD 19,000 - 25,000; Part time

Job summary

MedQuest Imaging is seeking a PRN front desk coordinator for the Novant Health Imaging Monroe center in Monroe, NC. You will greet patients, check in, answer calls, and schedule appointments, providing exceptional service while supporting PTO coverage and other needs.

This role emphasizes strong customer service, professional communication, and computer skills, with training provided and potential for advancement to a full-time role.

Qualifications

• High School Diploma or equivalent.
• 0 - 2+ years of experience in customer support or hospitality.
• Strong customer service background and focus.
• Professional written and verbal communication skills.
• Working knowledge and ability to perform accurately and efficiently on computer.

Responsibilities

• Greet patients and visitors at the imaging center.
• Check in patients and route calls to the appropriate party.
• Schedule patient appointments and manage calendars.
• Collect balances from patients at time of service.
• Perform front desk/desk duties and assist the team as needed.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Multi-tasking

Education

High School Diploma or equivalent

Bachelor’s Degree (preferred)

Tools

Computer proficiency

Job description

Overview

Are you looking to make a difference in healthcare? Look no further! MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you. With a PRN position, you get the ultimate flexibility. Instead of a fixed schedule, you’ll receive your shifts two weeks to a month in advance, giving you plenty of time to plan around your life. This role is designed to support the team during PTO and other coverage needs, so while it won't provide full-time hours, it does offer a great opportunity to gain experience, stay active in the field, and enjoy a dynamic workflow. One of the key advantages of PRN is its built-in variety. Some weeks you might work just one day, while others you could be scheduled two or three—making it perfect if you’re looking for flexibility, balance, and control over your schedule.

Facility: Novant Health Imaging Monroe

Position Type: PRN with opportunity to advance to full-time role.

Work Schedule Details: As needed to cover PTO during the week and on weekends. All hires must be able to attend 7 days of training during the week (M-F).

Responsibilities

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients' financial responsibility at time of service, and other front office/desk duties as necessary.

Qualifications

Education

• High School Diploma or equivalent

Prior Experience

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.