Patient Coordinator- PRN

Akumin; Green Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Akumin is seeking a Patient Coordinator to manage front‑line customer service and patient care tasks, ensuring a positive experience. You will maintain accurate documentation, prepare records, and clearly explain appointment expectations to patients.

Responsibilities include registration in multiple systems, insurance verification, and post‑procedure instructions, with duties across mobile and fixed imaging sites while upholding HIPAA standards.

Qualifications

• High School Diploma or equivalent experience required.
• Strong customer service and communication skills.
• Ability to multitask and maintain accurate records.

Responsibilities

• Greet and assist patients, customers and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answer all phone calls professionally and courteously.
• Collect patient payments for time‑of‑service responsibilities.
• Verify insurance coverage and obtain prior authorization as needed.
• Perform preliminary patient screening, including medical history, prior to procedures.
• Transport patients to and from the exam room and assist with transfers.
• Provide preliminary and post‑procedure instructions.
• Prepare medical records for physicians, patients, and customers.
• Schedule patient appointments and obtain insurance verification/authorization.
• Comply with HIPAA regulations in all duties.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Bilingual - Spanish

Education

High School Diploma

Equivalent experience

Tools

MS Office

Electronic health records

Job description

The Patient Coordinator is responsible for a variety of customer service and patient care tasks to ensure a positive patient experience. The role requires maintaining accurate documentation, preparing patient records, and clearly explaining appointment expectations to patients.

Responsibilities

• Greet and assist patients, customers and visitors in person and over the phone
• Perform patient registration in various systems
• Answer all phone calls in a professional and courteous manner
• Collect patient payments for time‑of‑service responsibilities
• Verify insurance coverage and obtain prior authorization as needed
• Perform preliminary patient screening, including medical history, prior to procedures
• Transport patients to and from the exam room and assist with patient transfer on/off the exam table
• Provide patients with preliminary and post‑procedure instructions
• Assist in preparing the mobile unit for transport and maintain a clean, organized work area
• Order supplies and ensure the work area is properly stocked
• Ensure accurate patient records in electronic and written documents
• Schedule patient appointments and obtain insurance verification/authorization
• Prepare medical records for physicians, patients, and customers
• Assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer
• Comply with HIPAA regulations in all duties
• Perform other duties as assigned

Position Requirements

• High School Diploma or equivalent experience required
• For Mobile Radiology and Oncology employees must obtain CPR Certification prior to hire; a CPR Certification is a plus for Fixed Radiology
• Valid state driver’s license required; ability to work at several locations required
• Strong customer service, organizational and multitasking skills
• Basic knowledge of computer applications and programs
• Local travel may be required to support multiple sites
• COVID-19 vaccination is, or may be, a condition of employment
• All candidates must successfully complete a pre-employment background check and drug screen as a condition of employment
• Preferred: six months of customer service or related experience and/or training
• Knowledge of medical terminology is a plus
• Bilingual in Spanish is a plus

Physical Requirements

• May be exposed to outside weather conditions during transport of patients on a mobile unit
• May be exposed to a strong magnetic field or radioactive material
• May be exposed to blood/body fluids, infectious disease, and environmental hazards such as noise and travel
• More than 50% of the time: sit, stand, walk, repetitive movement of hands, arms and legs, and see, speak and hear to communicate with patients
• Less than 50% of the time: stoop, kneel or crawl, climb and balance, carry and lift (ability to move non‑ambulatory patients from a sitting or lying position for transfer or to exam)

Akumin Operating Corp. and its divisions are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.