Patient Coordinator

Akumin; West Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

Akumin is seeking a Patient Coordinator based in West Virginia. The role involves ensuring a positive patient experience through a variety of customer service and patient care tasks. Key responsibilities include greeting patients, verifying insurance coverage, and maintaining accurate documentation of patient visits.

Applicants must have a high school diploma or equivalent, strong customer service skills, and a valid state driver’s license. CPR Certification is preferred, along with bilingual capabilities in Spanish. The position offers a dynamic work environment with potential local travel.

Qualifications

• High School Diploma or equivalent experience.
• Valid state driver’s license as applicable.
• Basic knowledge of computer applications and programs.
• Preferred: Six months customer service or related experience.
• Preferred: Knowledge of medical terminology.

Responsibilities

• Greets and assists patients in person and over the phone.
• Verifies insurance coverage and obtains prior authorization.
• Collects monies for time‑of‑service patient responsibility.
• Maintains accurate documentation of patient visits.

Skills

Customer service skills

Organizational skills

Multi-tasking skills

Bilingual in Spanish

Education

High School Diploma or equivalent

Job description

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience.

Responsibilities

• Greets and assists patients, customers and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects monies for time‑of‑service patient responsibility.
• Verifies insurance coverage and obtains prior authorization.
• Performs preliminary screening of patients prior to procedures, which may include medical history.
• Transports patients to/from the exam room and assists in patient transfer on/off the exam table.
• Provides patients with preliminary and post‑procedure instructions.
• Assists in preparing the mobile unit for transport.
• Maintains a clean and organized work area and orders supplies as needed.
• Ensures accuracy of patient records, schedules appointments, and obtains insurance verification and/or authorization.
• Prepares medical records for physicians, patients, and customers.
• Ensures accurate documentation of patient visits in electronic systems and on written documents.
• Assists the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience.
• For Mobile Radiology and Oncology: CPR Certification required prior to hire; for Fixed Radiology: CPR Certification is a plus.
• Valid state driver’s license as applicable; ability to work at multiple locations.
• Strong customer service, organizational and multi‑tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required.
• COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer will be required to successfully complete a pre‑employment background check and drug screen as a condition of employment.
• Preferred: Six months customer service or related experience and/or training.
• Preferred: Knowledge of medical terminology.
• Preferred: Bilingual in Spanish.

Physical Requirements

• May be exposed to outside weather conditions during transport of patients if working on a mobile unit.
• May be exposed to a strong magnetic field or radioactive material.
• May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
• More than 50% of the time: sit, stand, walk; repetitive movement of hands, arms, and legs; see, speak, and hear to communicate with patients.
• Less than 50% of the time: stoop, kneel or crawl; climb and balance; carry and lift (ability to move non‑ambulatory patients from a sitting or lying position for transfer or to exam).

All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability. Medical Assistant, Front Office Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity.