Patient Coordinator - PRN

Akumin; Washington; On-site; USD 35,000 - 50,000; Full time

Job summary

Akumin in Washington seeks a Patient Coordinator responsible for ensuring a positive patient experience through various customer service and patient care tasks. This role includes assisting patients, verifying insurance, and maintaining accurate records.

Applicants need a High School Diploma, potential CPR certification, strong organizational skills, and the ability to work at multiple locations. The position supports patient care across different settings, ensuring compliance with HIPAA regulations.

Akumin is an equal opportunity employer promoting diversity in the workplace.

Qualifications

• High School Diploma or equivalent required.
• CPR Certification for Mobile Radiology and Oncology required before hire; preferred for Fixed Radiology.
• Valid state driver's license required.
• Ability to work at several locations needed.

Responsibilities

• Greet and assist patients, customers, and visitors in person and over the phone.
• Perform patient registration in various systems.
• Collect payments for time-of-service patient responsibilities.
• Verify insurance coverage and obtain prior authorizations.
• Maintain accurate patient records and schedule appointments.

Skills

Customer service

Organizational skills

Multi-tasking

Basic computer knowledge

Education

High School Diploma or equivalent experience

Job description

Responsibilities

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. They ensure documentation and patient records are prepared and organized, and patients have a clear understanding of what to expect during and after their appointment.

• Greets and assists patients, customers and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects monies for time‑of‑service patient responsibility.
• Verifies insurance coverage and obtains prior authorization.
• Preliminary screen patients prior to procedures, including medical history.
• Transports patients to and from the exam room and assists with transfer on/off the exam table.
• Provides preliminary and post‑procedure instructions to patients.
• In the mobile setting, assists in preparing the unit for transport.
• Maintains a clean and organized work area.
• Orders supplies and ensures the work area is properly stocked.
• Ensures accuracy of patient records and schedules patient appointments.
• Assists the clinical staff with documentation and image delivery to patients, physicians or contracted customers.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• Valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi‑tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• COVID‑19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre‑employment background check and drug screen as a condition of employment.

Preferred Qualifications

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Physical Requirements

• May be exposed to outside weather conditions during transport of patients if working on a mobile unit.
• May be exposed to a strong magnetic field or radioactive material.
• May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
• More than 50% of the time: Sit, stand, walk; repetitive movement of hands, arms and legs; see, speak and hear to be able to communicate with patients.
• Less than 50% of the time: Stoop, kneel or crawl; climb and balance; carry and lift (ability to move non‑ambulatory patients from a sitting or lying position for transfer or to exam).

Equal Employment Opportunity

Medical Assistant, Front Office Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.