Patient Coordinator

Akumin; Oregon (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance (if offered)

Job summary

Akumin is seeking a Patient Coordinator to enhance the patient experience by handling registration, insurance verification, and information delivery. You will support clinical staff, maintain records, and ensure accurate documentation across electronic and paper systems.

Responsibilities include greeting patients, collecting payments, and coordinating with multiple sites. A strong focus on customer service, organization, and HIPAA compliance is essential for success in this role.

Qualifications

• High School Diploma or equivalent required.
• CPR certification required for Mobile Radiology; a plus for Fixed Radiology.
• Valid state driver’s license and ability to travel to multiple sites.
• COVID-19 vaccination may be a condition of employment.
• Background check and drug screen required.
• Bilingual in Spanish is a plus.

Responsibilities

• Greet and assist patients in person and by phone.
• Register patients in diverse systems and verify information.
• Collect patient payments for time‑of‑service services.
• Verify insurance coverage and obtain prior authorizations.
• Provide preliminary and post‑procedure instructions.
• Maintain accurate patient records in EHR and written forms.
• Transport and assist patients to exam areas as needed.
• Ensure HIPAA compliance in all tasks.

Skills

Customer service

Registration systems

HIPAA compliance

Multitasking

Communication

Bilingual Spanish

Education

High School Diploma

Tools

Electronic health records (EHR)

Job description

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home.

Overview

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. The role includes ensuring proper documentation, preparing patient records, and providing patients with clear information about their appointments.

Responsibilities

• Greet and assist patients, customers and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answer all phone calls in a professional and courteous manner.
• Collect patient responsibility payments for time‑of‑service services.
• Verify insurance coverage and obtain prior authorization.
• Conduct preliminary screening of patients prior to procedures, including review of medical history.
• Transport patients to and from the exam room and assist with transfer on/off exam tables.
• Provide patients with preliminary and post‑procedure instructions.
• Assist in preparing the unit for transport in the mobile setting.
• Maintain a clean and organized work area and order supplies as needed.
• Ensure accuracy of patient records and documentation in electronic systems and on written documents.
• Assist clinical staff with documentation and image delivery to patients, physicians, or contracted customers.
• Perform all duties within HIPAA regulations.
• Complete any other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience required.
• CPR certification required for Mobile Radiology and Oncology; a plus for Fixed Radiology.
• Valid state driver's license and ability to work at several locations.
• Strong customer service, organizational, and multi‑tasking skills.
• Basic computer application knowledge.
• Local travel may be required to support multiple sites.
• COVID‑19 vaccination is/may be a condition of employment.
• Successful completion of pre‑employment background check and drug screen required.
• Preferred: Six months customer service or related experience, knowledge of medical terminology, bilingual in Spanish.

Physical Requirements

• May be exposed to outside weather conditions during patient transport.
• May be exposed to a strong magnetic field or radioactive material.
• May be exposed to blood, body fluids, infectious disease, and environmental hazards such as noise.
• More than 50% of the time: sit, stand, walk; repetitive hand, arm, and leg movements.
• Less than 50% of the time: stoop, kneel or crawl; climb and balance; carry and lift (including moving non‑ambulatory patients).

Equal Opportunity Employer

Akumin Operating Corp. and its divisions are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.