Patient Coordinator

Akumin; Deltona (FL); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

Akumin is seeking a Patient Coordinator to deliver patient care and customer service across mobile radiology and oncology sites in Florida. You will greet patients, register them, verify insurance, obtain authorizations, schedule appointments, and document visits in electronic systems.

The role requires a High School Diploma, CPR before hire for mobile units, a valid driver’s license, ability to work at several locations, and willingness to travel.

Qualifications

• High School Diploma or equivalent is required.
• CPR Certification must be obtained prior to hire for Mobile Radiology and Oncology; CPR certification is a plus for Fixed Radiology.
• Valid state driver’s license required, as applicable.
• Ability to work at several locations required.
• Strong customer service, organizational, and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• COVID-19 vaccination is/may be a condition of employment.
• A pre-employment background check and drug screen will be required for all offers.

Responsibilities

• Greets and assists patients, customers, and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects monies for time-of-service patient responsibility, if applicable.
• Verifies insurance coverage and obtains prior authorization, if required.
• Preliminary screening of patients prior to procedures, including medical history.
• Transports patients to and from the exam room.
• Assists in patient transfer on/off the exam table.
• Provides patients with preliminary and post-procedure instructions.
• Maintains a clean and organized work area.
• Schedules patient appointments and obtains insurance verification and/or authorization.
• Prepares medical records for physicians, patients, and customers.
• Documents patient visits accurately in electronic systems and on written documents.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or equivalent

Job description

Responsibilities

• The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience.
• Greets and assists patients, customers, and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects monies for time‑of‑service patient responsibility, if applicable.
• Verifies insurance coverage and obtains prior authorization, if required.
• Preliminary screening of patients prior to procedures, which may include medical history.
• Transports patients to and from the exam room.
• Assists in patient transfer on/off the exam table.
• Provides patients with preliminary and post‑procedure instructions.
• Assists in preparing the mobile unit for transport.
• Maintains a clean and organized work area.
• Orders supplies and ensures the work area is properly stocked.
• Ensures accuracy of patient records.
• Schedules patient appointments and obtains insurance verification and/or authorization.
• Prepares medical records for physicians, patients, and customers.
• Documents patient visits accurately in electronic systems and on written documents.
• Assists clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Completes other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience required.
• CPR Certification must be obtained prior to hire for Mobile Radiology and Oncology; a CPR Certification is a plus for Fixed Radiology.
• Valid state driver's license required, as applicable.
• Ability to work at several locations required.
• Strong customer service, organizational, and multi‑tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID‑19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre‑employment background check and drug screen.

Preferred Qualifications

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Physical Requirements

The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit.

The employee may be exposed to a strong magnetic field or radioactive material.

May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise and travel.

• More than 50% of the time: sit, stand, walk; repetitive movement of hands, arms and legs; see, speak and hear to communicate with patients.
• Less than 50% of the time: stoop, kneel or crawl; climb and balance; carry and lift (ability to move non‑ambulatory patients from a sitting or lying position for transfer or to exam).

Equal Opportunity Employer

Akumin Operating Corp. and its divisions are an equal‑opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.