Patient Coordinator - Concierge- full benefits, no weekends

Virginia Eye Consultants; Norfolk (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Job summary

Virginia Eye Consultants seeks a Patient Experience Coordinator to manage clinic flow, address patient needs, and coordinate schedules across Norfolk and Hampton locations. The role requires reliable transportation and willingness to travel between offices, with mileage reimbursed and hourly pay.

The candidate will collaborate with the Operations Manager to enhance patient experiences, handle communications, and support staff across multiple sites.

Qualifications

• High school diploma or GED or equivalent experience.
• Reliable transportation and ability to travel to multiple locations.
• Ability to work weekends when applicable.
• Demonstrates strong customer service orientation.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage the flow of the clinic and address patient needs and concerns during visits.
• Communicate delays to Clinic Manager and team to minimize patient inconvenience.
• Coordinate appointments and resolve miscommunications relating to scheduling.
• Resolve patient issues related to appointments, timeframes and staff communications.
• Greet guests and minimize interruptions to ensure doctors see patients on time.
• Assist with concierge service initiatives with the Director of Patient Experience.
• Coordinate events with the CEO and Director of Patient Experience with community partners.
• Monitor satellite locations' supplies and inventory, ensuring readiness.
• Travel to all satellite locations and support daily operations and culture.

Skills

Reliable transportation

Travel readiness

Weekend flexibility

Customer service orientation

Communication skills

Education

High school diploma or GED

One year related experience

Job description

Company: Virginia Eye Consultants
Job Title: Patient Experience Coordinator
Reports To: Operations Manager
Location: Norfolk, VA and requires travel to all VEC offices. We pay mileage!

Pay: $18-20 DOE

THIS POSITION REGULARLY TRAVELS BETWEEN OUR NORFOLK AND HAMPTON LOCATIONS. Reliable transportation is required. Travel is paid in mileage and hourly rate.

Responsibilities

• Manage the flow of our clinic, safeguarding any patient’s needs/concerns of their visit.
• Communicate with Clinic Manager/Team leads of delays which may inconvenience our patients. Further keep the communications open to our patients of these delays.
• Facilitate any items needing assistance with scheduled appointments/ miscommunication of same/anything out of the normal flow of the day needing approvals.
• Resolutions on any patient issue relating to appointments, timeframes, communications with any and all staff and departments.
• Receive all guests and minimize any interruptions which may delay our doctors from seeing their patients.
• Spearhead, along with Director of Patient Experience, Virginia Eye Consultant’s Concierge Service, which provides our high-quality care with a personalized amenity for those patients with time frame demands.
• Coordinate events with our CEO and Director of Patient Experience, internally and within the community, for the advancement of our practice and serving our patient base.
• Keeping all satellite locations stocked with supplies/brochures and overseeing the inventory of same.
• Travel to all our satellite locations ensuring our 5-star culture is being vigorously observed, while assisting with decisions/issues which may arise from daily operations within our satellites.
• Assisting both staff and patients with transportation, hotels, hearing impaired appointments and communications with our Surgery Department, ASC and Administrative Assistants for our VEC partners.
• This position oversees all staff properly greeting patients upon arrival, anticipating our patient’s needs while with us, providing a fond farewell upon their departure…along with training, by example, the same.

Other Skills and Abilities

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Ability to work weekends when applicable
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Education

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foretemploymentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.