Patient Coordinator (2 locations)

Spineandsportsmed; Bergenfield (NJ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401k with 4-8% Match

PTO

Sick time

Paid holidays

Life and disability insurance

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations across Bergenfield, NJ and Paramus, NJ. You will schedule appointments, verify insurance benefits, and ensure accurate data entry while promoting excellent customer service.

Ideal candidates have experience in physical therapy or medical/hospitality settings, strong multitasking and communication skills, and a bilingual Spanish preference.

Qualifications

• Experience in physical therapy, medical office, or hospitality with strong customer service.
• Strong organization and multitasking abilities.
• Excellent communication and telephone skills.
• Fluency in Spanish preferred.

Responsibilities

• Greet patients and visitors at front desk and answer inquiries.
• Schedule and reschedule appointments; manage phone calls.
• Verify insurance benefits and obtain authorizations.
• Enter data accurately in EMR and update records.
• Maintain patient records and confidentiality.
• Support team to meet office goals.

Skills

Multitasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

EMR proficiency

Tools

EMR systems

Microsoft Excel

Microsoft Outlook

Job description

This position will split time between the Bergenfield, NJ and Paramus, NJ locations. Tuesday/Thursday hours will be in Bergenfield and Monday/Wednesday/Friday hours will be in Paramus as needed.

SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred
• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure
• Pay Range $20.00 - $24.00 per hour