Patient Coordinator

SportsMed Physical Therapy; Union (NJ); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive pay based on experience

Medical benefits, life and disability

PTO, sick time, paid holidays

401k with match

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to join our Northern New Jersey centers. You will manage front desk duties, schedule appointments, verify benefits, and maintain patient records to support efficient and friendly patient care.

Ideal candidates excel in customer service, multitasking, and attention to detail, with experience in a healthcare setting and bilingual Spanish preferred.

Qualifications

• Experience in customer-facing healthcare front desk roles preferred.
• Ability to verify insurance benefits and ensure accurate data entry.
• Strong communication and organizational skills required.

Responsibilities

• Welcome patients and visitors in person or by phone and handle inquiries.
• Schedule or reschedule appointments to optimize provider time and room utilization.
• Complete insurance verifications.
• File and retrieve patient records to ensure information is accessible.
• Keep appointments on schedule and notify providers of arrivals or delays.
• Maintain patient accounts with up-to-date personal and financial data.
• Record and collect patient charges and manage third-party claims.
• Protect patient confidentiality and privacy.
• Follow policies and report needed changes; contribute to team efforts.

Skills

Customer service

Multitasking

Time management

Organization

Telephone skills

Attention to detail

Bilingual Spanish

Computer skills

EMR systems

Excel

Outlook

Tools

EMR systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

You will

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

You will bring

• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred

What we offer

• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure
• Pay Range $20.00 - $24.00 per hour