Patient Coordinator

SportsMed Physical Therapy; North Carolina; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Disability insurance

Paid time off (PTO)

Paid holidays

401k with match

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to join our team. The role involves front desk duties, scheduling, insurance verifications, and maintaining patient records in a fast-paced outpatient setting.

Ideal candidates bring excellent customer service, strong organization, and proficiency with EMR systems and Microsoft Office. Bilingual Spanish is preferred to serve a diverse patient base. Opportunities for growth are available within the practice.

Qualifications

• Front desk experience in medical or clinical settings preferred.
• Ability to schedule and reschedule appointments accurately and efficiently.
• Experience communicating with insurance companies for benefit verification and authorization.

Responsibilities

• Welcome patients and visitors, in person or by phone, and answer inquiries.
• Schedule and optimize patient appointments to maximize provider time and room utilization.
• Complete insurance verifications and maintain accurate patient records.
• Maintain patient accounts by updating personal and financial information.
• Notify providers of arrivals and delays to keep on-schedule service.
• Protect patient confidentiality in handling data and records.
• Follow office policies to maintain smooth operations and contribute to team goals.

Skills

Customer service

Multitasking

Time management

Organization

Attention to detail

Professional telephone skills

Excel

Outlook

EMR systems

Confidentiality

Bilingual Spanish (preferred)

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position:

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

You will

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients’ rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

You will bring

• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred

What we offer

• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure
• Pay Range $20.00 - $24.00 per hour