Patient Coordinator

SportsMed Physical Therapy; Glen Rock (NJ); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Excellent career growth opportunity

Competitive pay based on experience

Medical benefits, life and disability,

PTO, sick time, paid holidays

401k with matching

Job summary

SportsMed Physical Therapy in Northern New Jersey seeks a Patient Coordinator to join our front desk team. You will greet patients, schedule appointments, verify benefits, and ensure accurate data entry to keep operations running smoothly.

Ideal candidates bring strong customer service, professional telephone skills, and the ability to multitask in a fast-paced environment. Bilingual Spanish is preferred; experience in medical or therapy settings is a plus.

Qualifications

• Experience in a Physical therapy environment, medical office, or hospitality focused on customer service.
• Professional telephone skills.
• Bilingual Spanish preferred.

Responsibilities

• Welcome patients and visitors in person or by telephone and answer inquiries.
• Schedule and reschedule appointments to optimize provider time and treatment room utilization.
• Complete insurance verifications.
• Maintain patient records with accurate data entry and confidentiality.
• Notify providers of patient arrivals and delays to keep schedules on track.
• Maintain and update patient accounts with current personal and financial information.
• Record and collect patient charges; manage third-party claims as needed.
• Protect patient rights and data privacy by following confidentiality practices.
• Follow office policies and procedures and report needed changes.
• Contribute to team by achieving related results as needed.

Skills

Fast-paced work

Multitasking

Flexible

Phone skills

Customer service

Time management

Organization

Attention to detail

EMR systems

Microsoft Excel

Microsoft Outlook

Spanish (bilingual) preferred

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position:

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

You will

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

You will bring

• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred

What we offer

• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure
• Pay Range $20.00 - $24.00 per hour

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