Floating Patient Coordinator

Spineandsportsmed; Glen Rock (NJ); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical benefits

401k with match

PTO and holidays

Job summary

SportsMed Physical Therapy is seeking a Floating Patient Coordinator to support front desk operations across Bergen, Passaic, and Essex Counties with a Glen Rock, NJ home base. You will welcome patients, schedule appointments, verify benefits, and maintain records to ensure smooth daily operations.

The role emphasizes customer service, accuracy, and the ability to multitask in a fast-paced environment. Competitive pay ($20.00–$25.00/hr), medical benefits, PTO, holidays, and 401k match are

Qualifications

• Experience in front desk operations or medical front desk preferred.
• Strong customer service mindset and professional phone etiquette.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Greet patients and visitors in person or by phone and answer inquiries.
• Schedule and reschedule appointments; coordinate with providers.
• Verify insurance benefits and obtain authorizations as needed.
• Enter and maintain patient information and records accurately.
• Keep appointments on schedule and notify providers of delays.
• Manage patient accounts, charges, and payments.
• Maintain confidentiality of patient information and follow policies.

Skills

Customer service

Multitasking

Telephone skills

Organizational skills

Attention to detail

Data entry

Computer skills

Tools

EMR systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey and we are seeking a Floating Patient Coordinator to join our growing team. This position will work in multiple different locations throughout Bergen, Passaic, and Essex Counties each week based on coverage needs and will have a home base of Glen Rock, NJ.

Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position:

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals. The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred
• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure
• Pay Range $20.00 - $25.00 per hour

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.