Patient Coordinator

SportsMed Physical Therapy; West Orange (NJ); On-site; USD 2,755,200 - 3,306,240; Full time

Benefits offered by this job

Medical benefits

PTO / Holidays

401k with match

Life and disability insurance

Job summary

SportsMed Physical Therapy, a leading outpatient practice in Northern New Jersey, seeks a Patient Coordinator to join the front desk team at our centers. You will greet patients, manage scheduling and insurance verifications, and ensure accurate data entry while supporting the office toward meeting goals.

Ideal candidates bring excellent customer service, multitasking ability, and experience in a medical or hospitality setting.

Qualifications

• Ability to work in a fast-paced environment.
• Multitasking across front desk duties.
• Flexibility to handle varying tasks.
• Professional telephone communication.
• Excellent customer service skills.
• Strong time management.
• Strong organizational skills.
• Attention to detail in records and data.
• Proficiency with EMR systems and MS Excel/Outlook.
• Commitment to quality and professionalism.
• Experience in PT/medical office or hospitality with strong customer focus.
• Bilingual Spanish preferred.

Responsibilities

• Welcome patients and visitors in person or by phone.
• Schedule/reschedule appointments to optimize patient flow.
• Complete insurance verifications and authorization requests.
• Maintain and retrieve patient records with confidentiality.
• Keep appointments on schedule; inform providers of delays.
• Maintain and update patient financial information and accounts.
• Record and collect patient charges; manage third-party claims.
• Follow policies to protect patient confidentiality and rights.
• Contribute to smooth front desk operations and reporting.

Skills

Fast-paced work

Multitasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

EMR/MS Excel/Outlook

Focus on quality

Professionalism

PT/medical hospitality experience

Bilingual Spanish preferred

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

You will

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

You will bring

• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred

What we offer

• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure
• Pay Range $20.00 - $24.00 per hour