Patient Coordinator

ADP, Inc.; Town of Wausau (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short/Long-term Disability

Life Insurance

401K with company contributions

Paid time off and holidays

FSA/HSA

Job summary

Kristo Orthodontics in Wisconsin is seeking a Front Desk Receptionist to welcome patients, handle scheduling, and process payments. The role collaborates with the clinical team to ensure a smooth patient experience from start to finish.

The ideal candidate has at least 1 year of customer-facing experience, excellent communication, and strong organizational skills. This is a full-time position with competitive pay and benefits.

Qualifications

• 1 year of customer-facing experience required.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet patients and manage front desk workflow.
• Schedule patients according to office protocols and time blocks.
• Confirm contact information and update patient records.
• Collect and post payments from patients and coordinate with insurance.
• Communicate with other offices and specialists regarding referrals and records.

Skills

Strong communication

Customer service

Organizational skills

Team player

Job description

Front Desk Regular Full Time 30-40 hrs Clerical Wasau, WI, US

3 days ago Requisition ID: 1409

Salary Range: $20.00 To $24.00 Hourly

Be a part of something special!

At Kristo Orthodontics, we provide exceptional specialized orthodontic care and experiences that bring healthy, confident smiles to the faces of our patients. This requires a team of highly skilled and creative people who are committed to demonstrating teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

Theprimary focus of the Front Desk Receptionist is to welcome each patient and provide quality service. You will assist with paperwork, scheduling and answering any questions that patients or parents may have. You will be responsible for:

• Scheduling patients in accordance with office policies, protocols and time blocks.
• Confirming contact information including address, telephone number and email.
• Working closely with the clinical team by communicating any necessary information to assist each patient.
• Answering high volume of patient telephone calls.
• Collecting and posting payments from patients.
• Communicating with other dental offices and specialists regarding referrals, existing x-rays, claim history and any conditions of mutual patients.
• Scanning letters, referrals, and records from other offices into patient's account and document appropriately.
• Preparing all new patient and recall paperwork for the next day.
• Gathering and verifying insurance benefits.

Skills:

• Strong communication and customer service skills
• Ability to work with patients of all ages
• Excellent organizational skills and attention to detail
• Works well independently and in a team environment

Details:

• Monday - Friday 7:55AM - 5:00PM
• Pay Range: $20 - $24 Hourly
• Competitive pay + growth opportunities
• Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life insurance
• FSA and HSA
• 401K with company contributions
• Paid time off + paid holidays
• Free or discounted dental and orthodontic treatment

Preferred Qualifications:

• Minimum of 1 year of customer-facing experience