Orthodontic Patient Coordinator

FI Group LLC; Town of Wausau (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

First Impressions Pediatric Dentistry & Orthodontics is seeking an Orthodontic Patient Coordinator to support the orthodontist and team by maintaining daily operations and discussing care options with families. You will help with financial management and insurance interpretation while ensuring a welcoming, efficient patient flow.

The role emphasizes service, accuracy, and collaborative teamwork across multiple locations; training is provided to empower a capable, organized professional who can

Qualifications

• High school diploma required.
• Experience as an orthodontic assistant beneficial.
• Ability to act calmly and effectively in stressful situations.
• Ability to establish effective working relationships with patients, parents, team members and doctors.
• Knowledge of insurance benefits.
• Excellent organizational and interpersonal communication skills.
• Ability to read, analyze and interpret financial reports and quality indicators.
• Proficiency with Microsoft Word and Excel; experience with Dolphin and Dolphin Imaging strongly desired.

Skills

Calm under pressure

Interpersonal communication

Financial report interpretation

Insurance knowledge

Team collaboration

Education

High school diploma

Tools

Microsoft Word

Excel

Dolphin

Dolphin Imaging

Job description

Description

The Orthodontic Patient Coordinator supports the Orthodontist and the team by maintaining daily operations consistent of best practices. The Orthodontic Patient Coordinator will be responsible to work closely with families to discuss all facets of orthodontic care prior to starting treatment including patient care options, financial management, and insurance benefit interpretation. The Orthodontic Patient Coordinator will display servant leadership skills to ensure high team member engagement while creating a culture conducive of a thriving practice.

Job Type: Full time

Requirements

• High school diploma required
• Experience as an orthodontic assistant beneficial
• Must be able to act calmly and effectively in stressful situations
• Ability to establish effective working relationships with patients, parents, team members and doctors
• Knowledge of insurance benefits
• Excellent organizational and interpersonal communication skills
• Ability to read, analyze and interpret financial reports and quality indicators
• Requires proficiency with Microsoft Word and Excel. Experience with Dolphin and Dolphin Imaging strongly desired

Summary

Allow us to first introduce ourselves:

First Impressions Pediatric Dentistry & Orthodontics is the largest privately owned dental practice in Wisconsin; with 11 locations serving pediatric dental and orthodontic patients of varying ages, conditions and specialized needs. We're not shy to say that our teams get to work with the very best families around; those who seek the best care for their kids, and who appreciate the difference a specialized care approach can make.

We're also ones to brag about the teams and co-workers we hire. We operate seamlessly across multiple locations and like to travel across locations to meet the interests and needs of our teams. This multi-office workweek approach offers great diversification (places and people) in your schedule, along with the privilege to serve multiple communities and their patients.

And we believe in a strong work-life balance because we want you to fully enjoy- and be present- in both aspects of your day. We come to work recharged with full hearts, so that we can give exemplary care to each and every patient we see. Not to mention, our staff enjoys clocking out at 1:00pm every Friday afternoon to start their weekend.

Beside competitive market pay, we emphasize the importance of offering our employees full benefit packages including medical, dental and vision insurances, 401k employee-match investments, HSA, accommodations for maternity leave and office support for new mothers, paid holidays and accumulating PTO to use at your discretion.

To be successful in this position, you'll want to have the following experiences and capabilities:

• An interest in working with kids of varying ages and abilities.
• Great attention to detail, along with an appreciation for organization and cleanliness in your workspace(s).
• Fantastic communication skills will be utilized daily. You will interact with a diverse group of individuals including doctors, hygienists, patients and their family.
• A great team player with a positive attitude. And of course, the ability to make patients smile!
• You do not need to have extensive dental backgrounds to be successful in this role! We'll train you in all clinical elements you need in order to feel empowered and highly capable in this role.
• Previous experience in hospitality or customer-service industries translate seamlessly into this role.
• New graduates are highly encouraged to apply — we can't wait to establish your professional career!