Patient Coordinator

ivyrehab; Sterling Heights (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Pet insurance

Paid parental leave

Short- and long-term disability

Employee Assistance Program (EAP) + (2

CEU days and CEU reimbursement

Job summary

Ivy Health in Sterling Heights, MI is seeking a Patient Coordinator to create a welcoming, organized clinic experience. You will handle patient registration, scheduling, and front-office tasks, ensuring seamless coordination with the clinical team.

As the first point of contact, you will maintain accurate records, manage appointments, and deliver exceptional customer service to patients and families, contributing to efficient operations and outstanding patient care.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong time management and ability to multitask in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients and provide welcoming service.
• Assist with patient registration, scheduling, and front-office tasks.
• Maintain accurate patient records and manage appointments.
• Deliver excellent customer service to patients and families.

Skills

Administrative experience

Microsoft Office

Time management

Multitasking

Customer service

Adaptability

Learning mindset

Tools

Microsoft Office

Job description

State of Location: Michigan

Position Summary:

The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience. This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team. The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Job Description:

Location: Sterling Heights, MI (Peds)

Full-Time

$18-21/hr

Join Ivy Health’s dedicated team where you are not just an employee but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Why Choose Ivy Health?

• Exceptional Workplace: A prestigious honor to be recognized by Gallup as an Exceptional Workplace, recognizing the most engaged workplace cultures in the world.

• Exceptional Workplace: A prestigious honor to be recognized by Gallup as an Exceptional Workplace, recognizing the most engaged workplace cultures in the world.

• Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.

• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Incentives Galore: Benefits (start within 30 days):

• Medical, dental, vision, and pet insurance
• Paid parental leave, short- and long-term disability
• Employee Assistance Program (EAP) + discount program
• Complimentary therapy services
• 401(k) with company match
• Up to 20 PTO days, 6 holidays, 2 CEU days, and CEU reimbursement annually

Position Qualifications:

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.