Patient Coordinator

BATAL MEDICAL, INC; Santa Monica (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Training provided

Immediate availability

Job summary

Batal Plastic Surgery in Santa Monica, CA is seeking a motivated Patient Coordinator for a full-time, on-site role. Training will be provided even if no medical background is required; strong sales and communication skills are highly valued.

You will manage inquiries, schedule consultations, discuss pricing, and coordinate with the clinical team to ensure a smooth patient experience. Join a fast-paced practice led by Dr.

Qualifications

• Strong sales skills and ability to confidently communicate with prospective patients.
• Previous experience in sales, customer service, hospitality, or patient coordination is preferred.
• No medical background required; training provided.
• Excellent communication and interpersonal skills.
• Friendly, professional, organized, and patient-focused.
• Comfortable discussing pricing, handling objections, and following up with potential patients.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Adaptable and able to switch between tasks as needs change.
• Self-motivated, proactive, and comfortable taking initiative.
• Dependable, punctual, and committed to a consistent full-time schedule.

Responsibilities

• Serve as a primary contact for prospective and existing patients.
• Respond to inquiries via phone, text, email, and social media.
• Follow up with prospective patients to convert inquiries into consultations and procedures.
• Discuss cosmetic procedures, pricing, financing options, and promotions.
• Guide patients through the consultation and booking process with excellent service.
• Coordinate consultations, surgical appointments, and follow-ups.
• Assist with treatment plans, quotes, payment collection, and financing coordination.
• Maintain organized patient records and schedules.
• Coordinate with physician and clinical team for a smooth experience.
• Assist with preoperative and postoperative scheduling and communications.
• Support general office operations.
• Pivot between responsibilities and adapt to changing priorities.

Skills

Sales skills

Communication

Customer service

Bilingual EN/ES (plus)

Job description

Batal Plastic Surgery | Santa Monica, CA

Job Type: Full-Time | On-Site

Start Date: As Soon As Possible

About Us

Patient Coordinator – Full-Time

Batal Plastic Surgery | Santa Monica, CA

Job Type: Full-Time | On-Site

Start Date: As Soon As Possible

Batal Plastic Surgery is a cosmetic surgery practice located in Santa Monica, California, led by Dr. Obaida Batal. We are looking for a motivated, personable, and dependable Patient Coordinator with strong communication and sales skills to join our growing team.

We are seeking someone who can fully commit to a full-time position, is available to start soon, and thrives in a fast-paced, dynamic environment.

A medical background is NOT required. We will provide training to the right candidate. We value sales experience, adaptability, initiative, and a willingness to learn.

Job Responsibilities

• Serve as a primary point of contact for prospective and existing patients.
• Respond to patient inquiries through phone calls, text messages, emails, and social media.
• Actively follow up with prospective patients, build relationships, and convert inquiries into booked consultations and surgical procedures.
• Confidently discuss cosmetic procedures, pricing, financing options, and available promotions.
• Guide prospective patients through the consultation and booking process while providing excellent customer service.
• Coordinate consultations, surgical appointments, and patient follow-ups.
• Assist with treatment plans, quotes, payment collection, and financing coordination.
• Maintain organized patient records, schedules, and administrative documentation.
• Coordinate with the physician and clinical team to ensure a smooth patient experience.
• Assist with preoperative and postoperative scheduling and patient communications.
• Support general office operations and administrative responsibilities.
• Quickly pivot between responsibilities, adapt to changing priorities, and jump in wherever help is needed.
  

Qualifications

• Strong sales skills and the ability to confidently communicate with prospective patients are highly valued.
• Previous experience in sales, customer service, hospitality, or patient coordination is preferred.
• No medical background or prior plastic surgery experience required.
• Excellent communication and interpersonal skills.
• Friendly, professional, organized, and patient-focused.
• Comfortable discussing pricing, handling objections, and following up with potential patients.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Adaptable and able to quickly switch between tasks as the needs of the practice change.
• Self-motivated, proactive, and comfortable taking initiative without constant supervision.
• Dependable, punctual, and committed to a consistent full-time schedule.
• Comfortable learning new systems and taking on additional responsibilities.
• Bilingual English/Spanish is a plus.
  

What We're Looking For

We're looking for someone who brings a strong sales mindset, excellent people skills, and a positive, can-do attitude.

This position is a combination of patient coordination, relationship building, sales, and general practice support. The ideal candidate understands how to make prospective patients feel comfortable and informed while confidently guiding them toward scheduling consultations and procedures.

Our office can be fast-paced, and priorities can change throughout the day. We're looking for someone who can think on their feet, pivot quickly, multitask effectively, and help wherever needed, even when a task falls outside their usual responsibilities.

Most importantly, we want someone who is reliable, takes ownership of their work, and is genuinely interested in becoming a long-term member of our team.

You do not need a medical background to succeed in this role. We are happy to train someone who has the right personality, work ethic, sales ability, and willingness to learn.

Position Details

• Full-time, on-site position in Santa Monica, CA
• Training provided
• Immediate availability preferred
• Compensation based on experience and qualifications