Patient Coordinator

BECAUSE WE CARE II INC; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Job summary

Because We Care II Inc in Norfolk, VA is seeking a compassionate Patient Coordinator to join our team. You will greet patients, manage appointments, verify insurance, and maintain accurate records in the EHR system while coordinating with clinical staff to ensure smooth patient care.

The role emphasizes empathy, organization, and the ability to handle inquiries in a fast-paced healthcare environment. A high school diploma is required with healthcare experience preferred.

Qualifications

• Prior experience in a patient coordinator or healthcare administrative role.
• Familiarity with EHR/EMR systems and medical scheduling software.
• Knowledge of insurance verification and basic medical billing processes.
• Strong interpersonal and communication skills with a patient-first attitude.
• Ability to multitask and stay organized in a busy clinical environment.
• High school diploma or equivalent; healthcare certification a plus.

Responsibilities

• Greet and check in patients, ensuring a welcoming and professional front-office experience
• Schedule, confirm, and manage patient appointments and follow-up visits
• Verify patient insurance eligibility and collect necessary documentation
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system
• Communicate effectively with clinical staff to coordinate patient care and referrals
• Handle patient inquiries, concerns, and requests with empathy and professionalism
• Process patient intake forms, consent documents, and billing information

Skills

Interpersonal skills

Communication

Multitasking

Front-office organization

Education

High school diploma or equivalent

Tools

EHR/EMR systems

Medical scheduling software

Job description

Benefits

• 401(k)
• Employee discounts
• Health insurance

About the Role

Because We Care II Inc is looking for a compassionate and organized Patient Coordinator to join our dedicated team in Norfolk, VA. This is an exciting opportunity to make a real difference in patients' lives by serving as a vital connection between patients and the care they need. If you thrive in a fast-paced healthcare environment and love helping people, we want to hear from you!

Responsibilities

• Greet and check in patients, ensuring a welcoming and professional front-office experience
• Schedule, confirm, and manage patient appointments and follow-up visits
• Verify patient insurance eligibility and collect necessary documentation
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system
• Communicate effectively with clinical staff to coordinate patient care and referrals
• Handle patient inquiries, concerns, and requests with empathy and professionalism
• Process patient intake forms, consent documents, and billing information

Requirements

• Prior experience in a patient coordinator, medical receptionist, or healthcare administrative role preferred
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of insurance verification and basic medical billing processes
• Strong interpersonal and communication skills with a patient-first attitude
• Ability to multitask and stay organized in a busy clinical environment
• High school diploma or equivalent required; healthcare certification a plus
• Reliable, detail-oriented, and committed to maintaining patient confidentiality (HIPAA)

About Us

Because We Care II Inc is a trusted healthcare organization based in Norfolk, VA, built on a foundation of compassion, integrity, and patient-centered service. Our patients choose us because they know they will be treated with dignity and genuine care every step of the way. Our team members love being part of a supportive workplace culture where their contributions truly matter and make a lasting impact in the community.