Patient Coordinator

Choice-Healthcare-Services; Los Lunas (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

CHOICE Healthcare Services in Los Lunas, NM seeks a Patient Coordinator to support pediatric dental care in the front office. You will handle patient check-in/out, payments, and basic administrative duties to ensure smooth daily operations.

The role requires a high school diploma and 6+ months of healthcare/front office experience; bilingual Spanish is a plus. Join a team that values wellbeing, growth, and a friendly work environment.

Qualifications

• High school diploma or equivalent.
• 6+ months healthcare/dental front office experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Collect and process payments.
• Process insurance authorizations and contact parents.
• Schedule treatment appointments and recall appointments.
• Confirm treatment appointments.
• Answer calls throughout the day.
• Process no-show reports and schedule follow-ups.
• Check patients in and out and verify information on file.
• Verify insurance eligibility.
• Call patients if waiting exceeds 10 minutes.
• Schedule observation appointments and confirm them.
• Scan documents (NPP) and input into the system.
• Maintain daily sign-in sheet and attendance.

Skills

Bilingual (English/Spanish)

Education

High school diploma or equivalent

6+ months healthcare/dental front office experience

Job description

Overview

Patient Coordinator

Summary: The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day

• Process No Show ReportsSchedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance

• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system

• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Qualifications

Education and/or Experience:

• High school diploma or equivalent

• 6+ months of healthcare/dental front office experience is preferred

• Bilingual in Spanish is preferred