Patient Coordinator

Choice-Healthcare-Services; Santa Fe (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Wellbeing program

Growth opportunities

Leadership support

Team events

Benefits package

Job summary

CHOICE Healthcare Services, based in Santa Fe, NM, seeks a Patient Coordinator to handle front desk reception, scheduling, and essential administrative tasks. The role focuses on accurate patient data, payments, and daily office operations.

A bilingual Spanish preference is noted, with an emphasis on teamwork and dependable attendance. Responsibilities include scheduling, insurance verification, guest communication, and ensuring a smooth patient flow.

Qualifications

• High school diploma or equivalent.
• 6+ months healthcare/dental front office experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Collect and process payments.
• Process authorizations and communicate with parents.
• Schedule treatment and recall appointments.
• Confirm treatment appointments.
• Take calls throughout the day.
• Process No Show Reports.
• Schedule patients from ASAP List.
• Check patients in and out.
• Verify information on file.
• Verify insurance eligibility.
• Call patients when late (past 10 mins).
• Confirm observation appointments and schedule as needed.
• Maintain daily sign-in sheet.
• Scan NPP and enter into system.
• Maintain regular, predictable attendance.
• Get along with others and work effectively.

Education

High school diploma or equivalent

6+ months healthcare/dental front office experience

Bilingual in Spanish (preferred)

Job description

Overview

Patient Coordinator

Summary:The Patient Coordinator (Front Office Receptionist schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day

• Process No Show Reports
• Schedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance

• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system

• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Qualifications

Education and/or Experience:

• High school diploma or equivalent

• 6+ months of healthcare/dental front office experience is preferred

• Bilingual in Spanish is preferred