Patient Coordinator

Choice Healthcare Services; Los Lunas (NM); On-site; USD 31,000 - 45,000; Full time

Job summary

Choice Healthcare Services in Los Lunas, NM, seeks a Patient Coordinator (Front Office Receptionist) to manage check-in/check-out, schedule appointments, and handle administrative tasks. The role supports families, collects payments, and coordinates with insurance providers to ensure smooth visits.

Qualified candidates have a high school diploma or GED, with 6+ months in healthcare/dental front office preferred, and Spanish bilingual skills are a plus.

Qualifications

• Front desk professionalism and communication
• Ability to handle payments and basic financial transactions
• Strong organization and multitasking abilities

Responsibilities

• Collect and process payments
• Schedule treatment and recall appointments
• Verify insurance eligibility and information on file
• Check patients in and out
• Answer calls and coordinate with clinical staff

Skills

Bilingual in Spanish

Education

High School Diploma or GED

Job description

Overview

Patient Coordinator

Summary: The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day

• Process No Show ReportsSchedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance

• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system

• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Qualifications

Education and/or Experience:

• High school diploma or equivalent

• 6+ months of healthcare/dental front office experience is preferred

• Bilingual in Spanish is preferred