Patient Coordinator

O'DONNELL FAMILY DENTISTRY; Lexington (KY); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Paid Time Off (accrue 2–3 weeks per yr

401(k) program

On-the-job training

Supportive, team-driven culture

Résumé du poste

O'Donnell Family Dentistry in Lexington, KY is seeking a warm, detail-oriented Patient Coordinator to be the heart of the front desk. You’ll greet patients, schedule appointments, verify insurance, and handle payments, with pay up to $22/hour depending on experience.

Ideal candidates have at least 2 years in a dental administrative role, knowledge of dental insurance processes, and 3 years experience with Dentrix.

Qualifications

• Minimum 2 years in a dental administrative role.
• Knowledge of dental insurance processes and verification.
• 3 years experience with Dentrix.
• Strong attention to detail and excellent communication skills.
• Collaborative, can-do attitude and desire to make each patient feel valued.

Responsabilités

• Greet and check in patients, helping them feel welcomed and at ease.
• Answer a multi-line phone system and schedule appointments.
• Verify insurance eligibility and pre-authorize benefits.
• Guide patients through financial arrangements and treatment scheduling.
• Collect and post payments from patients and insurance companies.
• Answer questions with clarity, professionalism, and empathy.

Connaissances

Customer service

Phone handling

Communication

Detail oriented

Dental insurance processes

Formation

High school diploma or equivalent

Higher education preferred

Outils

Dentrix

Description du poste

Be the first smile they see—and the reason they return.

At O'Donnell Family Dentistry our front office is the heart of our practice, and we’re searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like family—including those with special needs and individuals from our community partners. You’ll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If you’re organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you.

Pay : Up to $22 an hour depending on experience and skills

Benefits Include:

We offer the kind of benefits that let you care for others and yourself—solid health coverage, up to four weeks of PTO to live your life, a 401(k) that’s “future-you” approved, and a team culture that lifts you up, helps and encourages you to grow in your career, and makes the workday feel a little lighter.

• Health, Dental, and Vision Insurance—and so much more!
• Paid Time Off ( accrue 2 to 3 weeks per year based on tenure ) + 6 Paid Holidays—hello, work-life balance!
• 401(k) Program
• On-the-job training
• Supportive, team-driven office culture

What You’ll Do:

Yes, you’ll be knee-deep in phone calls, insurance codes, and payment postings—but if you can do all that and make people feel like VIPs while doing it, you're exactly who we're looking for!

• Greet and check in patients, helping them feel welcomed and at ease You’re the first smile they see—and the reason they relax before the appointment even starts.
• Answer a multi-line phone system and schedule appointments Think of yourself as an air-traffic controller for smiles—keeping schedules on point and patients happy.
• Verify insurance eligibility and pre-authorize benefits You’ll decode insurance plans like a pro (no secret handshakesrequired) and make sure patients knowwhat’scovered before they even ask.
• Guide patients through financial arrangements and treatment scheduling Because sometimes dentistry needs a translator—andyou’rethe friendly guide making it all make sense.
• Collect and post payments from patients and insurance companies You’ll keep the numbers in check without making it feel like a math class—because billing should be smooth, not stressful.
• Answer questions with clarity, professionalism, and empathy You’re the calm, kind voice patients remember—the one who makes everything (even root canals) sound a little less scary.Sometimes this will include adding codes to the ledger toattach to the treatment plan.

What You Bring:

You’re the glue at the front desk—part problem-solver, part people-person, and always the one with the smile that keeps the day moving. Quick on the phone, calm under pressure, and always ready with a kind word, and the kind of teammate who jumps in without being asked sums you up perfectly.

• High school diploma or equivalent (higher education preferred)
• Minimum of 2 years’ experience in a dental administrative role
• Knowledge of dental insurance processes and verification
• 3 years experience with Dentrix
• Strong attention to detail and excellent communication skills
• A collaborative, can-doattitudeand a desire to make each patient feel valued