Patient Coordinator

Woolfson Eye Institute; Lawrenceville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Woolfson Eye Institute in Lawrenceville, GA seeks a front desk/medical records specialist to support patient flow and records management. This role requires coordinating with physicians and staff to ensure accurate charting and timely processing.

The position involves floating between Marietta and Canton locations, greeting patients, verifying insurance, scheduling follow-ups, and maintaining professional conduct in a busy clinical setting.

Qualifications

• High school diploma or GED required.
• Knowledge of medical practice procedures and functions preferred.
• Knowledge of medical terminology preferred, but not required.
• Excellent communication skills and strong organizational skills.
• Flexibility (may require some early mornings and evenings).

Responsibilities

• Prepare charts for appointments and create new patient charts within 24 hours of visits.
• Check in patients, verify insurance and demographics, and collect co-payments and balances.
• Check out patients and schedule follow-up visits as needed.
• Answer phones, relay messages, and route calls to appropriate departments.
• Copy, scan, and mail documents as required.
• Perform related duties as required.

Skills

Communication skills

Organizational skills

Confidentiality

Professionalism

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

EMR systems

Job description

Description

Will require floating between Marietta and Canton locations.

JOB SUMMARY

Handles front desk and medical records duties.

SUPERVISION:

Reports to the Center Manager

RESPONSIBILITIES

• Prepare charts for appointments; print daily appointment list for provider, type and create new patient chart within 24 hours of office visit
• Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances
• Check out patient after they've seen the physician; schedule return visit as needed
• Answer phones; take and relay messages; refer callers to other departments as needed
• Copy, scan and mail documents and forms as needed
• Performs related work as required.

TYPICAL WORKING CONDITIONS:

• Exposure to patients and public
• Exposure to paper products including carbon
• Regular use of computer keyboard, mouse, and telephone
• Work may be stressful at times
• Accommodating unique demands from each physician and their staff

GENERAL WORKER TRAITS AND QUALITIES:

• Ability to maintain strict confidentiality on all patient issues
• Must be a team player with a positive attitude
• Ability and desire to represent the clinic in a professional manner
• Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers
• Ability to adjust to various personalities
• Ability to work with and without supervision and perform a variety of routine tasks
• Willingness to accept responsibility for established procedures

Requirements

• High school diploma or GED required
• Knowledge of medical practice procedures and functions preferred
• Knowledge of medical terminology preferred, but not required
• Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers Excellent communication skills.
• Strong organizational skills
• Excellent written and verbal communication skills
• Proficient in Outlook and Microsoft Word and other EMR systems
• Flexibility (may require some early mornings and evenings)