Patient Coordinator (Part-Time)

Orthopaedic Specialty Institute Medical Group of Orange County; Laguna Hills (CA); On-site; USD 34,384,896 - 42,981,120; Part time

Job summary

Orthopaedic Specialty Institute Medical Group of Orange County in Laguna Hills seeks a Part-Time Surgery Coordinator to schedule procedures, obtain medical clearances, and handle authorizations using the EMR system.

The role requires a High School Diploma, 1 year of Neurosurgery/Medical Practice experience, and familiarity with NextGen. Strong organization and communication skills are essential; shifts are Mondays, Wednesdays and Fridays, 8 hours per day.

Qualifications

• High School Diploma required.
• Basic computer skills required.
• 1 Year Experience in a Neurosurgery, Pain Management or Medical Practice required.
• Experience with NextGen preferred.

Responsibilities

• Answer the phone professionally and courteously.
• Schedule new patient, follow-up and post-operative appointments in the EMR system.
• Submit insurance authorizations for HMO & PPO for exams, follow-ups, and surgery.
• Coordinate scheduling of surgery procedures at hospital facilities using templates and blocks.
• Post weekly scheduled surgeries on the calendar for daily view.
• Notify Primary Care Physicians about upcoming surgeries with pre-operative notices.
• Obtain pre-operative medical clearance from Medical Doctors.
• Provide appropriate braces prior to surgery.
• Coordinate with hospital departments during surgical procedures.
• Complete bi-weekly statistical reports (fees, co-pays, medical records).

Skills

Initiative

Organizational skills

Prioritization

Communication

Multitasking

Medical terminology

Education

High School Diploma

1 Year Experience in Neurosurgery/Medical Practice

Tools

NextGen

Job description

Expectations

Part-Time Work Schedule: Mondays, Wednesdays and Fridays (8 hr shifts)

General Summary of the Job

This position is responsible for coordinating patient surgeries, including scheduling procedures and obtaining medical clearances. This is a Part-Time Non-Exempt position.

Essential Job Functions

• Answer the phone in a professional and courteous manner
• Schedule new patient, follow ups and post-operative patient appointments using EMR system
• Submit authorizations for HMO & PPO insurance for physical examination scans, follow-up appointments and scheduled surgery procedures
• Schedule surgery procedures at various hospital facilities using the assigned booking template for each hospital and assigned surgery block time for each facility
• Post weekly scheduled surgeries on calendar for daily view
• Responsible for sending pre-operative notice to Primary Care Physicians about upcoming patient surgeries
• Responsible for obtaining pre-operative Medical Clearance from Medical Doctors
• Accountable for providing appropriate braces prior to surgery
• Assures appropriate coordination with other hospital departments when surgical specialties occur
• Complete bi-weekly statistical reports, such as form fees, co-pays, medical records, etc.

Expectations

• Maintain confidentiality
• Follow the chain of command
• Prioritize tasks by level of importance to meet deadlines
• Complete tasks in a timely manner

Education and Experience

• High School Diploma required
• Basic computer skills required
• 1 Year Experience in a Neurosurgery, Pain Management or Medical Practice required
• Experience with NextGen preferred

Performance Requirements

Knowledge

• Understanding of EPM/HER system
• Knowledge of insurance authorizations
• Knowledge of the scheduling process
• Knowledge of medical terminology

Skills

• High degree of initiative, judgment, discretion, and decision-making
• Strong organizational and prioritization skills
• Ability to establish and maintain effective internal and external working relationships
• Excellent verbal and written communication

Abilities

• Ability to read and interpret medical documents
• Ability to set priorities among multiple requests
• Ability to interact easily and effectively with others
• Ability to share expertise and knowledge with staff to maintain and improve workflow.

Equipment Operated

Standard office equipment including computers, iPad, fax machines, copiers, printers, telephones, etc.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to work near moving, mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate. There is a combination of office and clinical settings.

Mental/Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle or feel; reach with hands and arms above shoulder level and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is occasionally required to sit; climb; or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and move up to 50 pounds, with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus. Requires working under stressful conditions.

Mondays, Wednesdays, Fridays (8 hrs per day)

24