Patient Coordinator

H2 Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Flexible scheduling

Full benefits: medical, dental, vision

401(k) with match

Generous PTO and holidays

Life insurance

Job summary

H2 Health in Jacksonville, FL is seeking a Patient Coordinator to be the first contact for patients, ensuring friendly service and smooth clinic operations.

You will coordinate appointments, verify insurance, update records, assist front desk tasks, and work with clinicians to enhance the patient experience while maintaining confidentiality.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• 1 year of experience in healthcare or medical office setting
• Knowledge of medical terminology and insurance processes
• Exceptional interpersonal and communication skills
• Familiarity with EMR/EHR systems and basic computer skills
• Ability to handle confidential information with discretion
• Proficient in using office software and health records systems

Responsibilities

• Coordinate patient appointments, verify insurance, and handle referrals.
• Maintain and update patient records with accuracy and confidentiality.
• Assist with front desk operations, answering phone calls, and managing inquiries.
• Work closely with clinicians and administrative staff to enhance patient experience.
• Ensure a welcoming and organized clinic environment.

Skills

Interpersonal skills

Communication skills

Confidentiality

EMR familiarity

Basic computer skills

Insurance processes knowledge

Education

High school diploma or equivalent

Healthcare administration education (a plus)

Tools

EMR/EHR systems

Job description

Patient Coordinator | Outpatient | Full-Time | 4820 W Deer Lake Dr D-9, Jacksonville, FL 32246

AtH2 Health,we believe that both care and coordination are essential to patient success. As a Patient Coordinator, you will be integral in bridging patient care with administrative excellence. In this role, you will serve as the first point of contact for our patients, ensuring they receive the highest quality service from the moment they walk through our doors.

Your Role:

As a Patient Coordinator, you will be the first point of contact for patients, providing outstanding customer service and ensuring smooth clinic operations.

• Coordinate patient appointments, verify insurance, and handle referrals.
• Maintain and update patient records with accuracy and confidentiality.
• Assist with front desk operations, answering phone calls, and managing inquiries.
• Work closely with clinicians and administrative staff to enhance patient experience.
• Ensure a welcoming and organized clinic environment.

• High school diploma or equivalent; additional education in healthcare administration is a plus

• Minimum of 1 year experience in a healthcare or medical office setting
• Knowledge of medical terminology and insurance processes
• Exceptional interpersonal and communication skills
• Familiarity with Electronic Medical Records (EMR) systems and basic computer skills.
• Ability to handle sensitive information with confidentiality
• Proficient in using office software and electronic health records (EHR) systems

Join us in making a positive impact on our patients' lives every day!

Why H2 Health?

We’re more than a workplace, we’re a team that supports your goals:

• Competitive compensation with performance-based bonuses that reward your outcomes

• Flexible scheduling to support work-life balance

• Career advancement and professional growth

• Full benefits: medical, dental, vision, and 401(k) with match

• Generous PTO, paid holidays, and company-paid life insurance

• Supportive, clinician-led team culture

• Additional perks: parental leave, employee rewards, discounts, and recognition programs

H2 Healthis proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.