Patient Coordinator

H2 Health; Jacksonville (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO & Holidays

401(k) with company match

Tuition loan reimbursement

HSA/FSA

Job summary

Great Strides Rehabilitation, part of the H2 Health family, is hiring a Patient Coordinator in Jacksonville, FL. This full-time role supports patients from first contact through ongoing therapy, ensuring a smooth, friendly experience in a healthcare setting.

The ideal candidate is organized, communicates clearly, and respects confidentiality. Prior healthcare office experience is preferred, and a commitment to exceptional patient service is essential.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.
• At least 1 year of experience in healthcare/medical office setting preferred.
• Outstanding communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to maintain patient confidentiality and adhere to office policies.

Responsibilities

• Greet patients warmly and assist with check-in procedures.
• Manage patient appointments—scheduling, cancellations, confirmations.
• Maintain accurate, confidential patient records per HIPAA regulations.
• Collaborate with clinical staff to ensure smooth patient flow and care.
• Handle front desk tasks: phones, emails, and general inquiries.
• Call PCP for Plan of Care where applicable.

Skills

Communication skills

Interpersonal skills

Attention to detail

HIPAA familiarity

Education

High school diploma or equivalent

Job description

Patient Coordinator | Great Strides Rehabilitation | Full-Time Position

At Great Strides Rehabilitation, an H2 Health Company, the Patient Coordinator plays a crucial role in ensuring that patients receive top-quality care from their first point of contact to their ongoing therapy sessions. The ideal candidate will be friendly, organized, and dedicated to providing an exceptional patient experience.

Key Responsibilities:

• Greet patients warmly upon their arrival and assist them with check-in procedures.

• Manage patient appointments, including scheduling, cancellations, and confirmations.

• Maintain accurate and confidential patient records in compliance with HIPAA regulations.

• Collaborate with clinical staff to ensure optimal patient flow and care delivery.

• Handle administrative tasks such as answering phones, responding to emails, and managing front desk operations.

• Calling PCP for Plan of Cares

• High school diploma or equivalent required; additional education in healthcare administration is a plus.

• At least 1 year of experience in a healthcare or medical office setting preferred.

• Outstanding communication and interpersonal skills.

• Detail-oriented with excellent organizational abilities.

• Ability to maintain patient confidentiality and adhere to office policies.

• Compensation ranging from: $16.00- $18.00 per hour
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with company match
• Tuition loan reimbursement
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Additional voluntary benefit options

Advance Your Career. Let’s build a career that works for you. H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.