Patient Care Coordinator

Professional Physical Therapy; Peabody (MA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

401k with employer match

Paid time off (PTO)

Job summary

A leading healthcare provider in Peabody, Massachusetts, is seeking a Patient Care Coordinator. In this role, you will ensure a smooth patient experience by greeting patients, managing appointments, and providing exceptional customer service. The ideal candidate has strong organizational skills, a high school diploma, and experience in customer service or administration. Competitive compensation range is offered, along with various benefits including health insurance and a 401k plan.

Qualifications

• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong proficiency in communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Greet and check in patients, ensuring accurate patient information.
• Manage appointment scheduling and answer patient inquiries.
• Assist with data entry and maintaining patient records.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Overview

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation

Compensation: $17-$21 per hour, based on experience and qualifications

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such as data entry and maintaining patient records.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Benefits

• Monthly performance bonus
• Medical, dental, vision insurance
• STD/LTD
• Hospitalization insurance
• Accident insurance
• Life insurance
• 401k with employer match
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)