Patient Coordinator

CHOICE Healthcare Services; Gallup (NM); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefit package

Wellbeing and work-life balance

Professional and personal growth

Experienced leadership support

Fun and supportive team environment

Job summary

CHOICE Healthcare Services in Gallup, NM is seeking a Patient Coordinator (Front Office Receptionist) to schedule appointments, handle check-in/out duties, and perform essential administrative tasks to keep the office running smoothly.

You will collect payments, verify insurance eligibility, answer calls, and coordinate treatment and recall appointments, contributing to a welcoming, efficient patient experience. The role offers growth opportunities and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• 6+ months of healthcare/dental front office experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Collect and process payments.
• Schedules treatment and recall appointments.
• Confirms appointments and checks patients in/out.
• Verifies eligibility with insurance.
• Answer calls and manage daily sign-in paperwork.

Skills

Healthcare front office experience

Bilingual in Spanish

Customer service

Education

High school diploma or equivalent

Job description

Summary

The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Essential Duties and Responsibilities

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day
• Process No Show Reports
• Schedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance
• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system
• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Education and/or Experience

• High school diploma or equivalent
• 6+ months of healthcare/dental front office experience is preferred
• Bilingual in Spanish is preferred