Patient Coordinator

CHOICE Healthcare Services; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Wellbeing & work-life balance

Growth opportunities

Leadership support

Team events

Job summary

CHOICE Healthcare Services seeks a Patient Coordinator - Ortho to support front desk operations in our Albuquerque, NM clinic. You will manage patient payments, schedule appointments, verify insurance, and coordinate daily sign-in and communication with families.

Preference is given to candidates with 6+ months in healthcare/dental front office and who are bilingual in Spanish. A strong emphasis on reliability and teamwork underpins the role in a fast-paced pediatric setting.

Qualifications

• High school diploma or equivalent is required.
• 6+ months of healthcare/dental front office experience is preferred.
• Bilingual in Spanish is preferred.

Responsibilities

• Collect and process payments.
• Receive authorizations by mail, import data and call parents.
• Schedule treatment and recall appointments.
• Confirm treatment appointments.
• Answer calls throughout the day.
• Process No Show Reports.
• Schedule patients from ASAP List.
• Check patients in and out.
• Verify information on file.
• Verify insurance eligibility.
• Call patients if late by more than 10 minutes.
• Confirm observation appointments.
• Schedule observation appointments.
• Maintain daily sign-in sheet.
• Scan NPP documents and enter into the system.
• Maintain regular, predictable attendance.
• Work effectively with others.

Skills

Front office experience

Bilingual Spanish

Team collaboration

Education

High school diploma or equivalent

Job description

Patient Coordinator - Ortho

Patient Coordinator - Ortho

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day
• Process No Show Reports
• Schedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance
• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system
• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Education and/or Experience

• High school diploma or equivalent
• 6+ months of healthcare/dental front office experience is preferred
• Bilingual in Spanish is preferred