Patient Coordinator

Guidehouse; Baltimore (MD); On-site; USD 56,000 - 94,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Employee Assistance Program

Commuter Benefits

Job summary

Guidehouse is seeking Patient Care Coordinators to support NIH clinical and research programs on-site at the NIH campuses in Bethesda, MD or Baltimore, MD. You will coordinate patient-facing activities and administrative tasks to ensure a smooth patient experience and efficient care delivery.

The role requires an Associate degree and at least one year in patient coordination or health-care administration, strong communication, discretion with sensitive information, and familiarity with EHR

Qualifications

• Associate degree required and one year of patient coordination or related healthcare support experience.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with HIPAA and healthcare compliance standards.
• Proficiency with electronic health records (EHRs) or similar data systems.

Responsibilities

• Coordinate patient-related activities to support efficient and high-quality care delivery.
• Serve as a liaison between patients, clinical staff, and administrative teams.
• Assist with scheduling, referrals, follow-ups, and care coordination activities.
• Support patient intake processes, documentation, and record maintenance.
• Help ensure patients receive timely information and support throughout their care journey.
• Track patient interactions and care coordination activities using established systems.
• Adhere to privacy, confidentiality, and compliance requirements.

Skills

Interpersonal skills

Organizational skills

Discretion with PHI

Patient-centered approach

Team collaboration

HIPAA knowledge

Education

Associate degree

Bachelor's degree (preferred)

Tools

EHR systems

Job description

Job Family:

Patient Care Coordinator

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

We are currently searching for Patient Care Coordinators to support NIH clinical and research programs by coordinating patient-facing and administrative activities that contribute to high-quality care and research operations. The Patient Care Coordinator plays an essential role in ensuring a smooth patient experience while supporting NIH program objectives. These full time, on-site positions are based on the NIH campus in Bethesda, MD or Baltimore, MD.

• Coordinate patient-related activities to support efficient and high-quality care delivery
• Serve as a liaison between patients, clinical staff, and administrative teams
• Assist with scheduling, referrals, follow-ups, and care coordination activities
• Support patient intake processes, documentation, and record maintenance
• Help ensure patients receive timely information and support throughout their care journey
• Track patient interactions and care coordination activities using established systems
• Adherent to privacy, confidentiality, and compliance requirements

What You Will Need:

• Associate degree
• A minimum of ONE (1) year of experience in patient coordination, healthcare administration, and/or clinical support roles
• Strong interpersonal and communication skills with a patient-centered approach
• Ability to manage sensitive information with discretion and professionalism
• Strong organizational skills and attention to detail
• Familiarity with healthcare workflows, referrals, or care management processes
• Knowledge of healthcare compliance standards (e.g., HIPAA)
• Proficiency with electronic health records (EHRs) or similar data systems
• Ability to work collaboratively with clinical and administrative teams
• Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.

What Would Be Nice To Have:

• Bachelor’s degree preferred
• Experience supporting diverse or complex patient populations
• Bilingual or multilingual communication skills

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.