Patient Coordinator

Guidehouse; Bethesda (MD); On-site; USD 49,000 - 81,000; Full time

Job summary

Guidehouse in Bethesda, MD is seeking a Patient Coordinator to support clinical research operations by coordinating patient recruitment, scheduling, travel, lodging, medical records, and patient communications for study participants.

This full-time role collaborates with investigators, clinicians, NIH stakeholders, and support staff to ensure smooth trial conduct, data integrity, and a high-quality patient experience while maintaining confidentiality.

Qualifications

• Associate's degree required; one year of related patient coordination or administrative experience.
• Experience coordinating patient appointments, travel, lodging, and transportation logistics.
• Knowledge of clinical protocols and medical terminology.
• Ability to maintain confidentiality and handle sensitive information.
• Strong communication and customer service skills.
• Experience with Microsoft Office Suite to prepare reports and tracking tools.

Responsibilities

• Coordinate patient recruitment, scheduling, travel, lodging, and transportation with stakeholders.
• Manage patient records and documentation in EMR systems.
• Prepare reports and maintain scheduling databases and tracking tools.
• Respond to patient inquiries via calls and emails, triage concerns, and explain policies.
• Support clinic workflow improvements and data integrity in trial conduct.

Skills

Communication

Customer service

Organizational skills

Teamwork

Problem-solving

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office Suite

EMR systems

Job description

Job Family:Patient Access GeneralTravel Required:NoneClearance Required:Ability to Obtain Public TrustWhat You Will Do:We are looking for a Patient Coordinator to support clinical research operations by coordinating patient recruitment, scheduling, travel, lodging, medical records, and patient communications for research study participants. This is a full-time position located in Bethesda, Maryland.Coordinate patient recruitment, appointments, travel, lodging, transportation, medical records, and communications with patients, caregivers, clinical staff, and NIH stakeholders in Bethesda, MD.Support quality improvement, SOP maintenance, clinic workflow enhancements, patient experience, outpatient trial conduct, and staff/resource utilization.Troubleshoot scheduling issues, review future cases, resolve appointment conflicts, scheduling concerns, and data integrity issues.Coordinate participant recruitment, scheduling, travel, admission, follow-up, screenings, procedures, and imaging with investigators, clinical staff, and outpatient scheduling teams.Arrange participant travel, lodging, meal reimbursements, transportation services, appointment reminders, and travel-related communications.Serve as a liaison for patients, caregivers, families, physicians, nurses, contractors, NIH staff, social workers, and other clinical staff supporting patient care.Respond to patient calls and emails, prioritize and triage concerns, explain policies/procedures, and route inquiries to appropriate staff.Maintain professional relationships with patients, caregivers, families, and medical providers.Collect, organize, scan, upload, and maintain patient records, medical documentation, files, family contacts, and appointment documentation in EMR systems.Create and maintain reports, spreadsheets, tracking tools, appointment databases, and centralized scheduling system updates for protocol management.Obtain external medical records, imaging studies, pathology materials, supporting documentation, and new patient referral materials for departmental review.What You Will Need:Associate's degreeMinimum of ONE(1) year of related patient coordination, medical administration, healthcare operations, clinical research support, or administrative experience.Experience coordinating patient appointments, travel arrangements, lodging, and transportation logistics.Experience maintaining patient records, medical documentation, and filing systems.Knowledge of clinical protocols and medical terminology.Strong customer service and patient-facing communication skills.Experience preparing reports, spreadsheets, and tracking tools using Microsoft Office Suite.Ability to maintain confidentiality and handle sensitive information appropriately.Must be able to obtain and maintain a Federal or DoD “public trust”; candidates must receive approved adjudication prior to onboarding with Guidehouse. Candidates with an active public trust or suitability are preferred.What Would Be Nice To Have:Bachelor's degreeExcellent verbal and written communication skills,Ability to work effectively in a team-oriented healthcare or research environment.Resourcefulness and problem-solving abilities.Strong organizational skills with the ability to manage multiple competing priorities.Background supporting clinical research studies or coordinating research participants.Familiarity with electronic medical record (EMR) systems.Proven ability to coordinate complex patient travel and lodging arrangements.Ability to develop training materials, job aids, or process documentation.Demonstrated support for continuous process improvement initiatives.Skilled in mentoring or training staff on patient coordination procedures.The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysParental Leave401(k) Retirement PlanGroup Term Life and Travel AssistanceVoluntary Life and AD&D InsuranceHealth Savings Account, Health Care & Dependent Care Flexible Spending AccountsTransit and Parking Commuter BenefitsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development, Certifications & Learning OpportunitiesEmployee Referral ProgramCorporate Sponsored Events & Community OutreachCare.com annual membershipEmployee Assistance ProgramSupplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)Position may be eligible for a discretionary variable incentive bonusAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.