Front Desk Guest Support Specialist

Boston Medical Center (BMC); Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Boston Medical Center is seeking a Receptionist for its Guest Support Services team in Boston, MA. The role involves answering phones, greeting visitors, and guiding patients and families with discretion and professionalism.

Responsibilities include locating admitted patients in the computer system, issuing passes, coordinating with ED visitors, and using hospital information systems to direct outpatients and visitors. The position requires calm, clear communication and confidentiality.

Qualifications

• Requires high school diploma or GED.
• Requires two years of work experience.
• Ability to communicate effectively with patients and visitors.
• Ability to handle patients under stress and stay calm.
• Ability to follow directions and operate standard office equipment.
• Knowledge of hospital information systems preferred.

Responsibilities

• Answers telephones and greets patients and visitors in a professional manner.
• Locates admitted patients in the computer system and provides passes.
• Provides ED visitor passes for emergency room patients.
• Communicates appropriately with visitors about protected or opt-out patients.
• Uses IDX and IBEX SDK Patient Locator to direct outpatients and visitors.
• Directs patients and visitors to correct locations and escorts to ED when needed.
• Uses interpreter phone for language interpretation and assists deaf or hard of hearing patients.
• Maintains patient confidentiality per HIPAA and hospital policies.
• Demonstrates knowledge to perform all information desk functions and rotates desk assignment.

Skills

Telephone techniques

Effective communication

Ability to handle stress

Calm under pressure

Follow directions

Operate office equipment

HIPAA / privacy knowledge

Education

High school diploma or GED

Tools

IDX

IBEX SDK Patient Locator

Job description

Boston Medical Center is seeking a Receptionist for its Guest Support Services team in Boston, MA. The role involves answering phones, greeting visitors, and guiding patients and families with discretion and professionalism.

Responsibilities include locating admitted patients in the computer system, issuing passes, coordinating with ED visitors, and using hospital information systems to direct outpatients and visitors. The position requires calm, clear communication and confidentiality.