Patient Concierge & Visitor Services Specialist

gmh; Atlanta (GA); On-site; USD 29,000 - 38,000; Full time

Job summary

Grady Health System in Atlanta, GA seeks a Guest Services Representative to greet patients and visitors, direct them to services, and support hospital operations with professionalism.

Responsibilities include answering calls within 3 rings, registering visitors in the VMS, assisting with wheelchair transports, and ensuring HIPAA compliance while delivering exceptional customer service in a fast-paced environment.

Qualifications

• 1+ year of experience as a receptionist, customer service agent, or any position that requires extensive public contact and interaction.
• High School Diploma or GED is required.
• BLS certification or training is preferred.
• Knowledge of HIPAA policies and patient privacy regulations.

Responsibilities

• Greet, assist, and direct patients, visitors, and others entering the hospital.
• Answer the telephone within 3 rings with the hospital greeting.
• Register visitors in the Visitor Management System (VMS) and issue badges.
• Educate patients, families, and visitors regarding visitation guidelines and hospital policies.
• Assist with wheelchair transports and patient discharges when needed.
• Escalate security or safety concerns to the appropriate department.
• Maintain confidentiality and professionalism in all interactions.
• Utilize multiple systems (VMS, EPIC, MS Office) to support operations.

Skills

Customer service

Communication

Conflict resolution

Public interaction

HIPAA awareness

Education

High School Diploma or GED

BLS

Tools

Visitor Management System (VMS)

EPIC

Microsoft Office

Job description

Grady Health System in Atlanta, GA seeks a Guest Services Representative to greet patients and visitors, direct them to services, and support hospital operations with professionalism.

Responsibilities include answering calls within 3 rings, registering visitors in the VMS, assisting with wheelchair transports, and ensuring HIPAA compliance while delivering exceptional customer service in a fast-paced environment.