Guest Services Lead — Patient Experience & Scheduling

Grady Health System; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Life insurance

Paid time off

Tuition reimbursement

Job summary

Grady Health System is seeking a Guest Services Lead Representative to assist with leadership, scheduling, and patient-locator duties within a busy hospital environment in Atlanta, GA. The role emphasizes HIPAA compliance and high-quality, compassionate patient service.

Responsibilities include coordinating daily assignments, providing orientation, and ensuring supplies and equipment are available at front desks. A strong customer-service background is required.

Qualifications

• High School Diploma or GED required.
• 3+ years of experience as a receptionist, customer service agent, or related public-facing role.
• Lead or Supervisory experience preferred.

Responsibilities

• Lead or assist with scheduling and staffing coordination to ensure coverage.
• Greet and assist patients and visitors while maintaining HIPAA compliance.
• Provide accurate information about hospital services and locations.
• Support documentation management and timely communication within the department.
• Coordinate training, new hire orientation, and CPR skills support as needed.
• Maintain supplies and equipment at guest services desks; report malfunctions.
• Foster team engagement and contribute to a positive departmental culture.
• Perform general administrative tasks to keep operations smooth.

Skills

Customer service

Leadership

Communication

Team coordination

Education

High School Diploma or GED

Job description

Grady Health System is seeking a Guest Services Lead Representative to assist with leadership, scheduling, and patient-locator duties within a busy hospital environment in Atlanta, GA. The role emphasizes HIPAA compliance and high-quality, compassionate patient service.

Responsibilities include coordinating daily assignments, providing orientation, and ensuring supplies and equipment are available at front desks. A strong customer-service background is required.