Guest Services Lead & Scheduling Coordinator

gmh; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Grady Health System in Atlanta is seeking a Guest Services Lead Representative to assist with leadership and scheduling of Guest Services Representatives. The role involves greeting patients and visitors, directing them to services, and ensuring adherence to hospital visitation policies and HIPAA regulations.

The position requires 3+ years of experience in customer-facing roles and some supervisory experience. Strong communication, teamwork, and organizational skills are essential.

Qualifications

• Lead or supervisory experience is required.
• 3+ years in receptionist, customer service, or high public contact roles.

Responsibilities

• Maintain accurate and timely documentation and communication systems for department coordination.
• Update the 3C system regularly and manage the Callout Log.
• Provide new hire orientation coverage and CPR skills support.

Skills

Leadership

Scheduling

Customer Service

HIPAA Compliance

Communication

Team Coordination

Education

High School Diploma or GED

Tools

3C System

Job description

Grady Health System in Atlanta is seeking a Guest Services Lead Representative to assist with leadership and scheduling of Guest Services Representatives. The role involves greeting patients and visitors, directing them to services, and ensuring adherence to hospital visitation policies and HIPAA regulations.

The position requires 3+ years of experience in customer-facing roles and some supervisory experience. Strong communication, teamwork, and organizational skills are essential.