Guest Services Lead — Patient Experience & Scheduling

Grady-Health-System; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Grady Health System in Atlanta is seeking a Guest Services Lead Representative to support scheduling, front-desk operations, and patient and visitor guidance. You will supervise Guest Services staff, ensure policy adherence, and coordinate communications with hospital teams to streamline service delivery.

The role emphasizes leadership, staff development, and effective problem solving in a fast-paced environment, with responsibilities around documenting processes, shift coverage, and guest

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in receptionist, customer service, or roles with extensive public contact.
• Lead or supervisory experience preferred.

Responsibilities

• Greet and assist patients, visitors, and hospital users, directing them to locations and services.
• Assist Supervisor/Manager in leadership and scheduling of Guest Services Representatives.
• Maintain accurate documentation and reporting, including daily 3C system updates and callout logs.
• Monitor and replenish guest services supplies and equipment; perform daily wheelchair counts.

Skills

Customer service

Leadership

Communication

Team coordination

Education

High School Diploma or GED

Job description

Grady Health System in Atlanta is seeking a Guest Services Lead Representative to support scheduling, front-desk operations, and patient and visitor guidance. You will supervise Guest Services staff, ensure policy adherence, and coordinate communications with hospital teams to streamline service delivery.

The role emphasizes leadership, staff development, and effective problem solving in a fast-paced environment, with responsibilities around documenting processes, shift coverage, and guest