Patient Concierge & Security Ambassador

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 40,000 - 44,200; Full time

Job summary

Dana-Farber Cancer Institute is seeking a guest services professional in Boston. The role involves providing exemplary assistance to patients, visitors, and staff while serving as a friendly, proactive point of contact. Responsibilities include helping with transportation, maintaining cleanliness, and ensuring security protocols are followed.

Candidates should possess a high school diploma and experience in customer service, preferably in healthcare or hospitality.

The position offers a salary range of $40,000.00 - $44,200.00 based on experience and market factors.

Qualifications

• Requires at least one year of customer service experience, preferably in healthcare.
• Ability to pass a criminal background check required.
• Must be certified in CPR/AED/First Aid (training provided).

Responsibilities

• Provide high-level customer service to patients and visitors.
• Coordinate transportation services for patients.
• Maintain cleanliness of the assigned post area.

Skills

Exemplary customer service

Strong problem-solving ability

Ability to multitask

Calm under stress

Education

High school diploma or GED

Job description

Dana-Farber Cancer Institute is seeking a guest services professional in Boston. The role involves providing exemplary assistance to patients, visitors, and staff while serving as a friendly, proactive point of contact. Responsibilities include helping with transportation, maintaining cleanliness, and ensuring security protocols are followed.

Candidates should possess a high school diploma and experience in customer service, preferably in healthcare or hospitality.

The position offers a salary range of $40,000.00 - $44,200.00 based on experience and market factors.