Patient Concierge & Scheduling Specialist

St. Charles Health System; Redmond (OR); On-site; USD 29,000 - 38,000; Full time

Job summary

The Patient Service Representative 1 at Sleep Center, Redmond, Oregon, within St. Charles Health System, acts as a liaison between patients and staff, handling scheduling, registration, and basic clerical tasks to support clinic operations.

Responsibilities include accurate appointment scheduling, real-time eligibility checks, processing copays and payments, and maintaining patient records in the EMR system, while delivering courteous customer service in a fast-paced ambulatory setting.

Qualifications

• Required: High school diploma or GED.
• Preferred: One year of clerical support in a healthcare setting.
• Strong customer service and communication skills.
• Ability to work with an electronic health record system and MS Office.

Responsibilities

• Schedule appointments accurately based on department guidelines and use the EMR to manage requests.
• Perform real-time insurance eligibility checks and ensure authorizations are linked to appointments.
• Register patients and collect copays, co-insurance, and other payments, and process deposits.
• Support daily clinic operations, maintain files, and handle communications and documentation.

Skills

Customer service

Interpersonal skills

Clerical support

Medical terminology

Education

High school diploma or GED

Tools

MS Office

Electronic Medical Records (EMR) system

Job description

The Patient Service Representative 1 at Sleep Center, Redmond, Oregon, within St. Charles Health System, acts as a liaison between patients and staff, handling scheduling, registration, and basic clerical tasks to support clinic operations.

Responsibilities include accurate appointment scheduling, real-time eligibility checks, processing copays and payments, and maintaining patient records in the EMR system, while delivering courteous customer service in a fast-paced ambulatory setting.