Patient Concierge & Scheduling Coordinator (Bilingual)

cardinalhealth; Fresno (CA); On-site; CAD 91,432,000 - 100,178,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

MyFlexPay access

Flexible spending accounts

Job summary

Cardinal Health in Fresno is seeking a Patient Concierge to greet patients and families, answer calls, schedule appointments, and manage non-clinical tasks to help make treatments more comfortable and convenient.

The role emphasizes accurate data entry, insurance verifications, and providing bilingual support in Spanish; candidates with 1–3 years of medical office experience and a High School Diploma are preferred.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent preferred
• Medical Office experience preferred
• Bilingual in Spanish preferred

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Skills

Customer service

Medical office experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

Cardinal Health in Fresno is seeking a Patient Concierge to greet patients and families, answer calls, schedule appointments, and manage non-clinical tasks to help make treatments more comfortable and convenient.

The role emphasizes accurate data entry, insurance verifications, and providing bilingual support in Spanish; candidates with 1–3 years of medical office experience and a High School Diploma are preferred.