Patient Concierge Coordinator

cardinalhealth; Fresno (CA); On-site; CAD 91,432,000 - 100,178,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

MyFlexPay access

Flexible spending accounts

Job summary

Cardinal Health in Fresno is seeking a Patient Concierge to greet patients and families, answer calls, schedule appointments, and manage non-clinical tasks to help make treatments more comfortable and convenient.

The role emphasizes accurate data entry, insurance verifications, and providing bilingual support in Spanish; candidates with 1–3 years of medical office experience and a High School Diploma are preferred.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent preferred
• Medical Office experience preferred
• Bilingual in Spanish preferred

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Skills

Customer service

Medical office experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

What Patient Concierge contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

Patient Concierge assist patients with non-clinical tasks (i.e. lodging, transportation, general customer service) to make their treatment more comfortable and convenient.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Medical Office experience, highly preferred
• Bilingual in Spanish, highly preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Location

cCARE Fresno

7130 N Millbrook Ave.

Fresno, CA 93720

Anticipated hourly range: $23.00 per hour - $25.20 per hour

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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